5/5 Excellent
Philip
Sep 1, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Stayed 2 nights in Aug 2020
Sheraton Hanoi Hotel
Photo gallery for Sheraton Hanoi Hotel
Overview of Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
4.3/5 Excellent
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
Explore the area
- Quan Thanh Temple3 min drive
- Ho Tay Water Park5 min drive
- Tran Quoc Pagoda5 min drive
- Hanoi (HAN-Noi Bai Intl.)19 min drive
Choose dates to view prices
About this area
Hanoi
Located in Hanoi, Sheraton Hanoi Hotel is in the city center and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ngoc Son Temple. Traveling with kids? Consider Ho Tay Water Park, or check out an event or a game at My Dinh National Stadium. Spend some time exploring the area's activities, including outlet shopping and golfing.
View in a map
What's nearby
- Quan Thanh Temple - 3 min drive
- Presidential Palace - 4 min drive
- Ho Tay Water Park - 5 min drive
- West Lake Dragons - 5 min drive
- Tran Quoc Pagoda - 5 min drive
Getting around
- Hanoi Long Bien Station - 3 min drive
- Noi Bai Intl. Airport (HAN) - 19 min drive
Restaurants
- Oven D'or — 1 min walk
- Hemispheres — 1 min walk
- Oriberry — 2 min walk
- Vine Restaurant & Wine Bar — 2 min walk
- Hemispheres Steak & Seafood Grill — 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Safety measures
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
- Free in-room WiFi has a 3-device limit
Parking and transportation
- Free self parking on site
- Limited onsite parking
- Wheelchair-accessible parking and van parking available
- Height restrictions apply for onsite parking
- 24-hour roundtrip airport shuttle (surcharge)
- Airport shuttle on request
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 25 for adults and USD 12.5 for children
- 2 restaurants and 1 coffee shop/café
- 1 poolside bar and 1 bar
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- Aerobics classes
- Billiards/pool table
- Children's pool
- Designer stores
- Fitness center
- Foosball table
- Full-service spa
- Outdoor pool
- Outdoor tennis court
- Playground
- Sauna
- Shopping
- Steam room
- Tennis
- Yoga classes
Family friendly
- Babysitting/childcare (surcharge)
- Children's pool
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra beds (surcharge)
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- Chinese
- English
- Japanese
- Korean
- Vietnamese
Business services
- 24-hour business center
- Computer station
- Conference center (14854 square feet of space)
- Meeting rooms - 10
Outdoors
- Garden
- Outdoor entertainment area
- Pool sun loungers
- Pool umbrellas
- Terrace
Spa
- 3 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Facials
- Manicures and pedicures
- Massage - hot stone
- Massage/treatment rooms
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices in meeting rooms
- Braille signage
- In-room accessibility
- Lever door handles
- Low-height counter and sink
- Low-height electrical outlets in bathroom
- Stair-free path to entrance
- Visual fire alarm
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness center
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
More
- Couples dining
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Rollaway/extra beds (surcharge)
- Select Comfort bed
Bathroom
- Bathrobes
- Eco-friendly toiletries
- Hair dryer
- Shower/tub combination
- Towels
Entertainment
- 37-inch TV
- Cable channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Connecting rooms available
- Desk
- Electrical adapters/chargers
- Fireplace
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Recycling
- Safe
- Slippers
- Turndown service
Similar properties
See similar properties
Hanoi
Quảng An
Pool
Washer and dryer
Business friendly
Guest rating 4+
Hotel
5 star
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
The check-in location differs from the property location; to check in, go to Club Lounge
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for USD 35.31 per night
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
- Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: USD 35.31 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses wind energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Couples wishing to share a room must provide proof of marriage
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
Property is also known as
Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi
Frequently asked questions
Overall score and ratings
4.3
Excellent
4.5/5
Cleanliness
4.4/5
Staff & service
4.4/5
Amenities
4.2/5
Property conditions & facilities
5/5 Excellent
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