Hartley Vacations from $679

Good stay, walked from LGW to the lodge, then back in the morning (personally wouldn’t recommend most doing this I just like walking). Bed was comfy, lodge was very close to several places to eat.

Everything was clean and tidy, staff helpful and courteous, food pretty good (decent breakfast buffet and dinner menu). A little chilly in the room even with the temp set to 26 but otherwise extremely comfortable room.

The room was basic but clean. The bed very comfortable. I stayed in the winter, so the room was cold sometimes. The rest of the hotel was clean but very cold. I don’t think they put the heating on. This made my stay uncomfortable.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

Staff were amazing, the restaurant manager, Alfie and Caroline in the restaurant, stand out. But I have to say all the staff in every department couldn’t do enough. The property is amazing with amazing views across a beautiful valley. I had an exceptional breakfast two days running and Sunday lunch all of which were delicious and incredible value. The portions were superb and I was very full after every meal! I was in the Elliot suite which was amazing with lovely extra touches such as a stocked mini bar and hostess trolley with cocktails and all the equipment to make more! The bed was so comfortable and as I said before the views were amazing! I stay in lots of high end hotels and this is right up there with the best in my opinion, I will be back!