9.4/10 Exceptional! (57 reviews)
Mixed bag at this hotel.
PROS:
- the rooms are giant
- pools are very nice, lots of chairs available
- generally speaking staff were very polite
- text message access to front desk
- access to Regency
- vallet parking was a plus for us
CONS:
- as of October 2025 beach access is very limited as large chunks of the beach are under restoration/not accessible and the beach is NOT suitable for small children (mine are 7&9 and they struggled), nor is it good for sitting and spending time at as it is VERY narrow & waves are strong.
- no life jackets available for children - again, a huge miss for those of us with children when compared to Marriott who has them available next door, in several sizes.
- services and kids entertainment was very much lacking in comparison to Marriott, and whatever was available cost $10 or 15 or 25 extra.
- staff while nice were not knowledgeable. We arrived quite late and the front desk could not tell us of any one place we could eat, just did not know what is open and we had to find that ourselves by calling a few places.
- very early check out of 10am.
- finally, getting a text message telling me that before check out i am to strip linens, start the dishwasher, and take out garbage all before 10am, after i pay thousands of dollars to stay there is mind blowing. Literally i have never been asked that in any resort of this calibre, ever. If there is a sure way to tone down ‘luxury’ - this is it, Hyatt. Get it together.
Reviewed on Oct 5, 2025
