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"The staff was absolutely amazing and friendly! Would highly recommend this hotel based on staff alone! Great place to stay"

"Excellent service!"

"The staff was super welcoming and helpful. Pull up to the front door and they park your car for you. The room was really nice, very dark and quiet at night. The bedding was great. Could easily walk to the beach, the old city, the palace. I would happily stay in this very cool hotel again."

"Is in and out for my overnight stay. I love the fact that they have a shuttle to the airport! "

"Exquisite housekeeping and turn-down service. Beautiful structure in a perfect location: near central Bilbao, across the street from the “Gugg,” and a few steps from the airport bus stop. Amazing view from the rooftop lounge. Great jazz in the 0 floor bistro. Breakfast a combo of buffet and table service, all flat rate. Friendly front desk, at all hours."

"Excellent rooms. Very clean. Breakfast was awesome."

"Great stay and really lovely staff. If I was to nitpick, the only issue is maybe a bit far from the centre but plenty of cheap parking nearby! "

"Rooms clean. Aircon worked perfectly. Nice location that is walkable to San Sebastián centre."

"My sister and I had an incredible stay at Leonardo Hotel San Sebastián. The hotel is absolutely impeccable — spotless, elegant, and perfectly located. But what truly made our experience unforgettable was the staff. Everyone was so kind, warm, and always willing to help with a smile. We especially want to highlight the young woman at the front desk during the day — she was absolutely wonderful. Her kindness, professionalism, and attention to detail made us feel genuinely welcome and cared for. She went above and beyond to make our stay smooth and special. Thank you, Leonardo Hotel team, for such a beautiful experience. We can’t wait to come back! "