Heidesheim am Rhein Vacations from $825

Standards not up to expectations (based on enthusiastic reviews and hype). An acceptable hotel, no more no less. On plus side: location excellent for quick access to main railway station, and front desk guy was very friendly and helpful. On minus side, area is rough, room badly needed updating and it was not particularly clean. Good to have a small fridge (mini-bar type) and iron/ironing board was available on request. But overall, a disappointment and not recommended unless just for overnight to catch early train.

Kind staff, rooms showing a bit of age.

The property is amazing and the rooms are spacious and extremely clean and comfortable. The corridors and the landings are in contrast with the rooms and seem a little outdated. The grounds are also very nice although all the focus is especially dedicated to the golf course. The spa was enjoyable with two nice indoor and outside (small) pools. However, we found that for a 4 stars « superior » hotel certain aspects could be improved, in particular in regards to service and food options. It lacked personable service and no particular interest was taken in showing us or explaining where things were in the hotel (ie. we had to explore and find all the amenities ourselves) or what was on the menu (which was written in German) or recommending good options for children (ie. We ended up with very spicy sauces on burgers for children and no one mentioned that perhaps we should choose an alternative sauce for the kids). Just little things that would actually bring this amazing hotel to its 4 stars rating as it felt the structure was worth the stars but not the service.

It was just OK. Stayed here before it was rebranded as Avani. Did not appear overly clean this time. Getting very dated. Was just an OK stay.

Helpful and friendly staff, close to downtown area, excellent parking facilities