Hepburn Shire Vacations & Trips from $1,782

Nice rooftop bar, great view! Horrible shower with no door! Front desk staff weren’t that friendly.

There were no teaspoons in the room to stir coffee or sugar when making a cuppa

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.

The unit was clean, in good condition, and the bed was comfortable. Instant coffee, teabags, sweeteners, and milk were available in the room along with an electric kettle. Breakfast buffet had a wide variety including made to order eggs, very tasty. Check in and out was simple and quick, staff were friendly and helpful. We would stay here again.

Super helpful staff at the desk on level 1