Hielera Vacations

Very nice smaller facility. My only little quibble is that I was very cold on my first night there and could not figure out how to control the timer on the thermostat. It was 1-2AM when I tried to go to sleep, but I had not been provided with a blanket. I could have tried calling the front desk, but I was unsure if there would be a language barrier, and since it was so late, I just wanted to try to sleep. I got a blanket the next day and teh second night was much better!

I like the history of the hotel and i also like that the people working there were really helpful

I love the historic nature of the property. I do not like the way this hotel treats its customers. I've stayed at this hotel a number of times without issue.... This time, my plane was delayed 3 hours and the hotel cancelled my guaranteed room because I did not arrive when expected. hey said they tried to call me I was flying when they claimed they called me...so they cancelled me.

The area seemed really safe and we noticed lots of LGBTQI couples around. Across the road is a great restuarant for breakfast & dinner called Chai! We loved it! Hotel lobby was very modern however a strong faeces/toilet smell. Unsure if this was from the hotel or outside but either way it was very off-putting! Rooms were very basic and felt slightly dirty however it did the job for a budget hotel! Shower head was awful and needs a change which was my biggest complaint. Overall, good budget friendly hotel in one of the better areas of Guadalajara but next time I will try somewhere else.

Very clean nice rooms