High Point Cay Tours

Staff good and friendly. It’s just located too far from the airport. That’s all

We were looking forward to this vacation with all of the advertised amenities, all adult and all inclusive with 5 restaurants. When we first checked in we found the TV did not work, the dresser drawers were damaged and would not open or close properly and got jammed. The inside of the drawers were very dirty and my wife and to clean them out before putting anything in them. The floor was very dirty and after walking barefoot for a short while we could see the dirt everywhere. Very disappointing to say the least. The specialty restaurants were a complete joke and impossible to get a reservation before 8 or 8:30 PM. Early times were already booked? The most disturbing to us was the very cold temperatures in the room. First night it was 67 degrees F and I called several times to see what could be done about it. I was told it would get warmer and never did. The hallway on our floor was no higher than 65 degrees, absolutely freezing. The restaurants were just as cold and I could not wait to leave the restaurant after shivering throughout the meal. After speaking with the manager I requested a partial refund for the days that we would not use because of these conditions and this was met with no help or responsibility of management. I changed our flight and returned home after only 3 nights in the resort of a 7 night reservation. The buffet breakfast and lunch was not good at all and my wife got sick during our stay. Never again will I stay in any RIU Resort.

Beautiful place and great staff but sand fleas are terrible.