High Point Cay Tours

Staff good and friendly. It’s just located too far from the airport. That’s all

The hotel is in a great location so you don't have to hire vehicle if you want to get out and about. the pool/beach area also overlooks the cruise ship dock, so it's a fantastic place to watch them come and go. This is the second time I've stayed here, but I doubt that I will return. On arrival at the hotel (Friday evening), I went to get food and drinks. The Woodes Tavern is a lovely place, but the menu item that I wanted was not available, neither was the cocktail that I ordered. Not the strongest start to the stay. Then! During this visit (Friday to Monday) the hotel did not have any hot water in the rooms. I had reported this using the hotel resident's app, though never got any acknowledgment that the report had been received. It turned out that this was a hotel-wide problem and so notes were pushed under my door to say that they were working on it, and would keep us updated. When the hot water was finally back on (Monday morning), I didn't receive any notification. Whilst I was reimbursed two nights resort fee for the inconvenience, I had to request this at check-out. The people working there were lovely, so I give them credit. However, for a hotel that markets itself as being a luxury destination (it's definitely not cheap to stay there) it feels far from a luxury experience.