Hilala Vacations from $793

It was a great stay, it was a bit stuffy at night. The resort could’ve provided a fan for a comfortable night, but they did not have any. It would be great if they could provide one when asked.

Stayed for 5 nights , the longest check in / waiting for our room for 3 hours .. staff not listening to our requests although we emailed before . Reception staff were very friendly but that it where it ends ,can’t say the same about bar staff and some of restaurant staff . The property gardens are beautiful and immaculate this is why we chose this hotel for the garden and swimming pools , the pools are very cold in October which we did not expect , the ocean was warmer though and so clean ! The food is ok very repetitive and not that many options comparing to other all inclusive hotels but we enjoyed it . I have emailed before twice to say it was a special anniversary and I thought at least they could put a message in the room or some cake but totally ignored which was disappointing… I think this is the conclusion : beautiful grounds but no attention to detail , we will not return

Honestly, this isn't our usual type of hotel. We usually pick adult only 5* with a la carte restaurants but we were more than pleasantly surprised with Palais des Roses. Hotel is in a great location towards the end of the promenade overlooking the beach. Hotel itself is beautiful inside and out. It is new but is well cared for, very clean in all public areas. Our room was great - we opted for a swim up room which I would recommend if you want sun on your room all day. Room was large and clean. Bathroom was a good size with a walk in shower. Shower gel/shampoo replenished daily. Mini bar had water and soft drinks. Water was plentiful and replenished daily. Our soft drinks weren't replenished at all but it didn't bother us so we didn't chase it - plenty of free drinks at bars and restaurants. 2 great swimming pools and a kids slide pool. Also an indoor pool with shower area. We didn't bother with the private beach area which was just across a pedestrian promenade from the hotel. No need when the pool area had everything including pool bar and plenty of sunloungers. Beach was lovely to walk along. 4 main restaurants, all buffet but food was amazing, great variety and was slightly different every day. Our favourite was Tagine with traditional Moroccan food. Blue (fish restaurant) had to be booked but was still a buffet and great variety of fish. There were lots of couples of all ages and familes again all ages so well suited for anyone. Entertainment team were fantastic!

The staff are absolutely amazing, they provided such a wonderful experience, very friendly, welcoming, and very helpful. The food was fantastic

This hotel is a 2* at best. And, this is reflected in the price. Staff try their best under the circumstances. Breakfast is the same everyday and the hot food was served cold. Lots of bread, cakes and pastries on offer. There is an omelette station for hot eggs of choice. Ended up just having the coffee and tea. There was so much noise in the early hours from the night club next door! Revellers made so much noise with motorcycles revving at that time making it impossible to get a full night’s sleep. I slept for 10 solid hours the first night out of that hotel - that goes to show how sleep deprived I was! There is no Wi-Fi in the rooms - not in the room that I in. Reception staff promised to move me to a room with better reception but this did not happen for the week I was there. There are renovation works going on at the hotel on some of the floors. This was not intrusive though the works carried on until 9pm on some days. The rooms are a good size. But the shower was a weapon in its own right!!! The water pressure was too much and some of the nozzles were blocked. Just needed descaling but the technician thought it was ok… This could have been because of the language barrier. Majority of the staff do not speak English. The hotel’s location is very ideal. Close to the beach and the bus terminus is across the road. The staff are amazing: Mr Saad, the manager, Mr Ibrahim, Mr Ali, Mr Hassan, Mrs Aziza who cleaned my room, all made the stay worthwhile.