Ho Citadel

每位職員，不論任何部門皆十分有禮及笑容滿面。 今次原本訂了一房兩床的家庭房，後來被Upgrade到兩房的家庭房，接待職員Ms Kim真的十分好，交房給你之前，不會以為upgrade你就一定會接受，而是會先帶你們去看看原本的房間及upgrade後的房間去比較及作出選擇，在國外旅遊多年了，入住酒店時被upgrade房間已遇過很多次，但今次先帶你去看看才讓你作出選擇，真的十分貼心及對旅客十分尊重。 另外房間及洗手間的衛生良好，而早餐亦十分美味。酒店位置理想，不論機場巴士及各景點及出名的美食皆可步行前往。下次有機會一定會再次入住。

Highlight of our trip! Sapa is quite a busy town with busy traffics and constructions everywhere. However, this hotel is located just 5 mins walking distance away from the city center which gives a more private and quieter vibes in comparison while it's still easily accessible to everywhere. Our room has such a great view to the mountains and its always refreshing to wake up to such breathtaking view every morning. We also joined their "Out Of Sapa" tour which was also amazing. Staffs were super friendly and the restaurant there was also great, we had dinner there one night and the food were very delicately made and delicious, highly recommended. However the only let down would be the spa, booking was hard to make and with very limited services due to short of staffs i think. It can be slightly better i feel.

服務人員都很親切熱誠 房間乾淨寬敞 設備齊全 功能完善 尤其地點鬧中取靜 到各景點動線都很方便 值得推薦前往