Hollywood Town Hall Tours

1. Jacob was extremely helpful at check in. 2. Whoever called me at 11:00 a.m. to tell me it was check out time was rude and raised his voice at me. I told him Jacob had given me an 11:30 a.m. late check out time. 3. There was nothing to eat. If the restaurant was closed, I had to go out. The shop at the desk was quite limited. 4. I was given a handicap room, which is fine, but had obviously not been used, cleaned or even looked at. The door to the bathroom had some sort of mold growing on it and there were piles of dust and dirt surrounding and under the furniture (which had a lot of nicks and scratches). This particular hotel needs an overhaul on it's rooms! I will never stay at another DoubleTree by Hilton.

The common areas were nice and clean, our room was a corner room which I think helped with the noise as we didn’t have neighboring rooms. It was bright and welcoming. Yes the bathroom is small but it was clean and the water pressure and temperature was great. The AC unit was clearly old and extremely noisy. It woke us up every time it turned on and then back off. The bed was not particularly comfortable and the pillows were maybe the worst I’ve ever slept on. Unfortunately, we barely slept which was the point of our weekend away since we have young kids at home. I’m not sure we would ever stay here again. We expressed our dissatisfaction at check out and the response we received sort of made us think they receive these complaints often.

Great location. Quiet and affordable Great experience