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Reviews of Hyatt Place Waikiki Beach

4 out of 5
Hyatt Place Waikiki Beach
175 Paoakalani Ave, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 1267 out of 2288 reviews" "
Rating 8 - Good. 631 out of 2288 reviews" "
Rating 6 - Okay. 256 out of 2288 reviews" "
Rating 4 - Poor. 84 out of 2288 reviews" "
Rating 2 - Terrible. 50 out of 2288 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that was nice and clean. Some staff members were amazing while others were bit off. Breakfast is amazing, less repeats. Gym can get some Multi-Purpose weigh machines. Who was
Stayed 6 nights in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Apr 2024

6/10 Okay

Autumm

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There was makeup on my sheets so I had to ask the staff to change them when I arrived and to clean the bathroom because there was hair in the tub.
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Consuelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming of the staff, safety, the room was very clean, parking staff excellent and near different option of entertaining and shopping options.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Aloha Consuelo,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our clean rooms and convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Carson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious for two people. The bed was comfortable and the pillows were good. The area was quiet at night so we slept well. The air conditioner is good too. We had a good stay. The hotel is a block away from the beach and it is roughly 10 minutes walk to the center of the waikiki strip.
Stayed 10 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Aloha Carson,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled you liked our great location and comfortable room. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! We were in a specialty room and it was perfect for myself and 4 kids. The room was so clean and well equipped and the layout was perfect. The staff were all very friendly and helpful and we really enjoyed the free breakfasts—the cut fruit and yogurt parfaits were the best part! Also loved the miso station and the hot food. Location was fantastic—an easy walk to the beach and numerous shops and eateries nearby. The trolley stopped nearby for the Pink line and the zoo was across the street. Check in was easy and pleasant and we were given water bottles and able to borrow beach “supplies” for free during our stay.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Carla,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Quoc Vu

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Aloha Quoc Vu,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

CONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice place to stay.
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha CONNIE,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you liked our clean and comfortable room. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! 8 minute walk to the beach and many restaurants and shops! Staff was very friendly and helpful. Plenty of breakfast options at the continental breakfast and lots of seating. Room was clean, a tad small but did the job. Would definitely recommend! Would stay here again and again!
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Jasmine,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, cleanliness, welcoming staff, and delectable breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Nigel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I wanted in a hotel stay was provided. From the inclusive breakfast, fitness center, pool and etc., Most importantly, the staff here are superb! They're very kind, friendly and helpful. If I had any questions or concerns, they have the answers. Keep up the great work Hyatt Place Waikiki Beach.
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Nigel,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Aloha Ida,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on May 1, 2024
Aloha Michelle,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Reginald

Traveled with family
Liter
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Reginald,Mahalo for choosing us. We are thrilled to hear of your high rating. If you would like to discuss your stay further, please contact us directly and we will do our best to address your concerns. Once again, thank you for staying with us, and we appreciate your feedback.Mahalo,Guest Services Manager

8/10 Good

Katriel Azriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Katriel,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
The additional cost for parking and valet is ridiculously high. I didn’t realize until we got to the hotel that valet is $53 plus tax per day. It would’ve been nice if parking price was stated when I booked the room. That would have changed my decision on where I stayed or other modes of transportation when planning my trip.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Jennifer,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Chris,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Poon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so attentive. We really liked the breakfast being included in the price. Everything (food, shops, beach) was walkable. Will stay again
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 29, 2024
Aloha Poon,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Kayla,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Richard A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was paradise!
Stayed 11 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Richard,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Nomer Capili

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is clean and good friendly staff.the resort fee is worth it they have beach towels and chairs free of charge and the free breakfast is fantastic.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Nomer,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you liked our cleanliness, breakfast options, and welcoming staff. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

8/10 Good

victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet to beach and walking closet to all businesses
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Victor,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit and that you enjoyed our great location. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Phelan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and valet staff friendly, helpful and took care of us. Definitely will be returning.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Phelan,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that our Ohana greeted you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Olive Acosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Olive,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

6/10 Okay

Lori, Sherwood

Traveled with partner
Liked: Cleanliness, staff & service
Property was clean and room was comfortable. The breakfast was a great value and so convenient. The hotel staff were all friendly and helpful. But it just felt unsafe in the area. The side streets surrounding the property were full of homeless and riff-raff. One evening while walking to dinner there was a big altercation with several homeless people and it escalated quickly. We felt very unsafe. Also, the noise outside is just horrible. People yelling at all hours of the morning, roosters crowing, delivery and trash trucks making so much racket. If the hotel was in a different area it would have been perfect. We won't stay again, however, because of the location.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Lori,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our breakfast options, cleanliness, and comfortable room. We're also glad our Ohana has welcomed you with much Aloha. However, we take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. We value your patronage and we will always strive to provide the best experience for our guests. We look forward to your next visit and the opportunity to exceed your expectations.Mahalo,Guest Services Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful as well as parking attendants. Maid service was excellent and concierge was excellent providing information and helpful about the facility.
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Thomas,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to receive your high rating for our exceptional service. Our Ohana is highly committed to providing outstanding service and we are proud to have exceeded your expectations. Rest assured, we will continue to deliver exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a solid hotel. All the basics were covered well. The place was clean, the staff was friendly, they have a lot of beach items available to borrow for free, the breakfast was good and the bartender Hellen was the best. Great location, I’ll be coming back.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Jesus,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you've had a wonderful experience with us. Our commitment to providing exceptional service to all our guests is what sets us apart, and we take great pride in our work. It's our pleasure to host you, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Lee E.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Lee,Mahalo for staying with us at Hyatt Place Waikiki. We are so glad to hear that you had a wonderful stay with us. It was truly a pleasure to have you as our guest, and we're delighted that you felt warmly welcomed. We look forward to the opportunity to host you again soon.Mahalo,Guest Services Manager

2/10 Terrible

Chi-lei Jerry

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 28, 2024
Aloha Chi-lei,Mahalo for choosing us. If you wish to discuss your stay further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Romeo, WESTMINSTER

Liked: Cleanliness, staff & service
A good place to stay
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Romeo,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Rostyslav

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Rostyslav,Mahalo for choosing us. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Nataliia,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Lori

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 25, 2024
Aloha Lori,Mahalo for choosing to stay with us. We are sorry if we did not fully meet your expectations. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Admir

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dino Besic was the best employee, very helpful and made our stay very pleasant. He deserves a raise
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Admir,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our Ohana takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

4/10 Poor

Aristela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like it. Breakfast with birds was so unsanitary. Breakfast was unsatisfactory. Pool? What pool?
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Claude,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great breakfast
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Matthew,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our welcoming Ohana and delectable breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

10/10 Excellent

Andres

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Andres,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

4/10 Poor

Mania

Traveled with family
Disliked: Amenities
I had stayed here before and remembered it ti be much nicer. They were hosting what seemed like every single teenager on the island for some sort of competition. So it was really loud, breakfast time was absolutely chaotic (after 2 days we gave up and had breakfast elsewhere). Maybe give only a percentage of your bookings to group booking? We literally felt like we were staying in a dorm, it didn’t feel like vacation at all. And service/cleanliness wasn’t all what I remembered from when I stayed here 2 years ago. Can’t beat the location tho. I love staying at this end of strip; less crowded, easy to get in/out of area, and access to local food.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Mania,Mahalo for taking the time to share your feedback with us. We are very sorry for the inconvenience you had during your stay. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. We value your patronage and we will always strive to provide the best experience for our guests. We look forward to your next visit and the opportunity to exceed your expectations.Mahalo,Guest Services Manager

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Only a block from Waikiki beach. We appreciate we were able to check in at 11am even though hotel was fully booked. Front desk staff were amazing! We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Donna,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our great location. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

chris

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Chris,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Caylin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice local and was pretty quiet at night considering how busy the hotel is (lots of tour groups!) So many floors and only 2 elevators - made for some long waits and breakfast was so busy we didn’t go the second day. Staff friendly and rooms clean though which is what counted most for this stay for us, travelled with family with three kids.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Caylin,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our cleanliness and appreciated our welcoming Ohana. We take the issues you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome, super friendly and made my stay comfortable. Close to the beach, shopping and lots of food choices. The ocean was gorgeous and the surfers were cool.
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Brian,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, welcoming staff, and delectable breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

6/10 Okay

Ruby

Traveled with group
Liked: Staff & service, amenities
The bathroom it was special for handicap people, it doesn't have bathtub, the room was ok
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Ruby,Mahalo for choosing to stay with us. We are very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Olga,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Lisa Danielle, Keene

Stayed 4 nights in Mar 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Lisa,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Caryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Caryn,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Gabrielle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were a bit dusty in the corners and the couch and carpet were outdated. It was unclear where the breakfast buffet was and there was insufficient space for people to eat breakfast. There were water stations on the first floor which were nice. The hotel needed a couple more ice machines though
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Gabrielle,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your visit. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

6/10 Okay

Rasha

Traveled with family
Liked: Cleanliness
Long wait for the elevator was frustrating
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Rasha,Mahalo for your feedback. We are very sorry for the inconvenience you had. Should you wish to discuss this further, we kindly ask you to reach out to us directly and ask for the Manager On Duty. Once again, we're sorry for any inconvenience caused and we're looking forward to hosting you in the future.Mahalo,Guest Services Manager

6/10 Okay

igal R

Traveled with family
NOTHING SPACIAL.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha Igal,Mahalo for choosing to stay with us. We are very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, clean and had a nice ocean view with a balcony. The staff is absolutely wonderful. The area is very noisy, even on high floors, and the pool is for children but has no outdoor bar for adults.
Stayed 13 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha John,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our cleanliness, spacious room, and stunning views. We're also thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We greatly appreciate you bringing the issue to our attention. We take it seriously and have shared it with the appropriate department to ensure that prompt action is taken to address it. It is always a pleasure to host you, and we look forward to your next visit.Mahalo,Guest Services Manager