The hotel employee from HELL
Posted Aug 1, 2014
When I arrived there was no one to let us in. I had to make numerous calls and when someone finally arrived, she was extremely rude. The continental breakfast consisted of coffe, tea hot chocolate and granola bars the first two mornings. I complained and the following morning, oatmeal, fruit and muffins were added. One night I came in late and had lost my key, there was no one at the desk and I had to wait about 40 minutes until that same rude employee finally appeared. I was given a non smoking room even though I had a confirmation for a smoking room. Another night a couple arrived and there was no one to let them in. When the extremely rude employee finally showed up, she threatened to call the cops on them. The poor lady was soooo upset. I asked her why she had been threatened and she said the employee told her there were no vacancies and she said she had just made the reservation and had a confirmation #, and the employee then told her if she didnt leave, she would call the cops on her. That employees name was Tonya. There were numerous other guests that had complaints about her and I can't imagine why Extended Stay America would keep her in their employ. In defense of the hotel, I must say there were some great employees, Brittany, Devon and Jessica. They were nothing less than wonderful but you know the saying, one bad apple spoils the bunch. In this case spoils the stay. Also, there was a huge cockroach. Avoid this place, if possible!