Howells Vacations from $1,106

"A Series of Operational Failures, Compounded by Poor Policy" Regrettably, The Crane has fallen far from its previous reputation. Our week-long stay highlighted systemic issues: 1. Facility Decay: Sound insulation is inadequate, and maintenance is lacking (evidenced by an A/C leak that damaged personal belongings). 2. Ineffective Noise Management: A severe nighttime disturbance from other guests was not resolved by security, demonstrating a failure to uphold a basic peaceful environment. 3. Lack of Empathy and Empowerment: The most telling failure was the front desk's refusal of a modest 30-minute check-out extension after the hotel's inability to guarantee us a night's sleep. This rigid policy, applied after multiple failures on their part, shows a complete disregard for guest restitution.

The staff was exceptionally friendly and professional. Location is great if you want peace and quiet; it’s not near too many other resorts. There are clubs nearby, outdoor which allows you to enjoy the outdoor air and environment. You have to take a taxi to go from the resort to downtown or walk maybe quarter a mile to bus transportation, which was easy to use.

Hotel was wonderful, our room was everything we could have asked for and more with beautiful views of the beach and stunning sunset every day. The staff were fantastic, super friendly and helpful they all made us feel right at home and like we could ask anything anytime. Great food, great entertainment ( New Year’s Eve was brilliant) and great location. Will be back very soon

Clean and amazing Staff

Staff willingness to make your stay comfortable.