Independence Square Tours

Location to the centre of town excellent. There is a night manager so i could check in late due to late flight. This is a real bonus. Really helpful staff here with politeness and friendly. Really close to airport bus and taxis and restaurants/icecream. Modern facilities including hairdrier, smart tv and aircon. bed comfortable. plenty of hot water. Highly recommend this place. look forward to coming back to albania , thank you.

I had booked triple room and was given a king bed with bunk beds that closed off the windows and prevented wardrobe or fridge opening. The tv nor aircon worked when i complained I was given choice of two rooms one king size with hardly any light the other was a twin which I took. The bathroom bidet was covered with hair and the aircon was peeling off from ceiling . The walls had marks and bathroom was stained. The manager wouldn’t give me refund for choosing smaller room despite nothing working.. the manager charged €20 fee for early check in and then I asked her for iron she said she will get it 3 hours later I still didn’t get it. I then asked for a map of city she said she hasn’t got any yet but will give me one later which she didn’t. Worst first impression of a new country I’ve ever had and worst customer experience.

I absolutely loved this hotel! The staff couldn’t do enough for us! The 2 ladies on Sun Morning really made me feel welcome and were so friendly and helpful! The hotel itself is really lovely and clean! I would highly reccomend