Isle of Arran Chalets

"Very clean room. Staff was amazing and friendly. Parking was easy. "

"All good. "

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"staff friendly and helpful.Food good"

"Nice bar and dining area, really friendly staff "

"It’s ok and clean"

"Hotel is very nice from the outside but tired and in need of a refurb, room 212 the bath water wasn’t hot and the bathroom floods when you have a shower. Staff are pleasant enough. "

"Wonderful location, fresh and clean dining and common area . Bedroom very comfortable with a priceless beautiful view . This place did not disappoint "

"Wonderful staff, very welcoming and an enjoyable relaxed atmosphere. Will definitely be back. "