Indoor pool, 2 outdoor pools, pool umbrellas
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Reviews of Puerta Del Mar Hotel

2.5 out of 5
Puerta Del Mar Hotel
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 87 reviews" "
Rating 8 - Good. 31 out of 87 reviews" "
Rating 6 - Okay. 16 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 7 out of 87 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

laura

Stayed 2 nights in Apr 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Jayln

Traveled with family
Disliked: Cleanliness, property conditions & facilities
20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Stayed 17 nights in Feb 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Stayed 18 nights in Feb 2023

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are clean, beautiful, and peaceful.
Stayed 3 nights in Aug 2022

10/10 Excellent

Linda M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Stayed 14 nights in Feb 2022

10/10 Excellent

Bill

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2022

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sisters vacation
Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They need work on the pool is not clean look that they need to add more pool chemical . They do cleaning everyday . Think the problem is the short an chemical
Stayed 2 nights in Mar 2021
Response from Puerta on Mar 22, 2021
Agradecemos su tiempo al darnos su opinion, vamos a tomar en cuenta su comentario

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice location with a bunch of places to go close by
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
Stayed 14 nights in Jan 2019

10/10 Excellent

Rufino, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice. Great pool. Nice big room. I was very happy.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with Puerta Del Mar
The location was decent, about 5-7 minute walk to beach, 2-3 min walk to restaurants and stores, including a grocery and ATM's. Super friendly staff, although very limited in their English. I was the only gringo guest (I asked). I had a large one-bedroom suite w/ 2 bathrooms, well worth the price. Rooms did not smell, and were very clean, with equipped kitchen, dining area, 5 gallon water bottle. The downside for me was the technology: internet sucked. Upon check in they told me I had to be out on my balcony for Wifi reception, which is not desirable in 90 degrees with two AC units blasting hot air on you. Then I figured out to use my laptop off of my cell phone, but still slow to load. In suite safe was too small for a tablet. Both TVs did not work. Excellent AC and fans. Get an upper floor. Good elevator service, good secure free parking. All in all, it meets most Western standards except technology, at a good value price.
Stayed 3 nights in Jul 2018

2/10 Terrible

Kim, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bug infested fire trap. Do yourself a favour and do not stay here. When you complain .... you get not where with the hotel. We had to lose our money and go to another hotel. Bad,bad,bad!!!
Stayed 10 nights in Feb 2018

8/10 Good

Jorge, milwaukee

Liked: Cleanliness, staff & service, room comfort
Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.
Stayed 1 night in May 2018

8/10 Good

John, Northfield,Il

Liked: Cleanliness, staff & service, room comfort
Excelent for the price.....only complaint is lack
Experience was good...great for te price...not on the ocian but a block from the ocian...there are several big pools..not crowded and the pools ar very clean ....it has a slike into the pool which is fun....I would susggest the hotel put in mid size endglish tv if they want usa customers....also the pool furniture is broken and needs to have more furnishture if the hotel was fus....not many people there so there were enouht pool chairs but not if the place were full.
Stayed 14 nights in Jan 2018
Response from MARIA MATILDE VARGAS on Feb 8, 2018
gracias por su preferencia y por tomarse el tiempo para su comentario lo cual agradecemos mucho, porque eso nos ayuda a ser mejores en nuestro servicio ,tomaremos las acciones necesarias para mejorar muchas gracias

10/10 Excellent

Pam, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Champagne experience on a beer budget
within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides
Stayed 7 nights in Jan 2018
Response from MARIA MATILDE VARGAS on Feb 8, 2018
Muchas gracias por su visita esperamos que regrese muy pronto, también agradecemos el tiempo que se tomo para su comentario, para nosotros es muy importante , es lo que nos ayuda a mejorar nuestro servicio . muchas gracias

8/10 Good

Kevin, Georgia

Liked: Staff & service, property conditions & facilities, room comfort
Good for the Money
I rented 3 rooms for a family vacation. Overall, we had a good time. The rooms and some furnishings and appliances were dated. The AC's in two of the three rooms did not work correctly but were fixed the next morning. At check-in and check-out, a staff member takes inventory of all silverware, cups, dishes, appliances, towels etc. which was time consuming. Alcohol, except from the hotel's bar, is not allowed in the pool area even in cups. Staff was helpful but only spoke Spanish. Kids loved the pools and water slide. Affordable place to bring the family.
Stayed 3 nights in Jun 2017

10/10 Excellent

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to the beach
The staff was nice as well as the location. Laundry service was expensive,or you have to go outside the property to do your laundry and get change for tips. Since I was touring everyday, it was not too much of an inconvenience. I'll be back Christmas for a month renting a condo in an gated golf area. I recommend this place, if you don't mind some inconveniences. The price is right.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to beach with great pool and grounds
I was disappointed that the towels were so old and threadbare and stiff as a board. Two mornings I could not get hot water for my shower and it eventually took about 20 minutes of running the water to get hot. I wish there had been a bar/lounge at the hotel. The staff was very helpful and pleasant and the hotel was in close proximity to bars, restaurants and shopping.

6/10 Okay

Alan, Tacoma, Wa

Liked: Staff & service
Disliked: Room comfort
good and bad
Grounds and pool were very nice. Hotel doesn't provide hair dryer, linens are old dingy, has two bathrooms but one of them smelled like sewer had to keep door shut. Restaurant was not too good. Most of the staff were helpful but watch out for dishes coming up missing and being charged for replacement. It's usually quiet. Good location close to restaurant, bars and shopping. Good air conditioning pretty good beds.

6/10 Okay

trixiebee, midwest, USA

Disliked: Room comfort
Decent, cheap, pool was best feature
Don't lose your plastic card key... They charged us 25usd to replace. 1000 peso deposit AND a complete inventory check-in process with the bellhop was a bit much. I get it. Don't steal a spoon. Clean small stuffy room with very dirty fans and a noisy AC unit in bedroom. Great pool, nice staff in front. Very dated complex.

10/10 Excellent

skyventure, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Tropical Retreat
This hotel is not right on the beach but is a block or two away behind the plaza. On the back side it is bordered by tall trees and a nice view of the hills. It was very tranquil here during our stay with only a few people using the pool at the same time. There were always lounges available at the poolside without any need to throw your towel on one to reserve it. With cooking facilities in the room, a grocery store a block away and plenty of restaurants within easy walking distance, everything was very convenient here. Many iguanas live in the tall trees behind the hotel so it's fun to watch them, the squirrels and many birds that frequent the area. I understand that all the hotels on the beach are now all-inclusive only so this hotel is almost the only option to escape that. Relatives who were staying at one of the all-inclusive resorts at the same time, reported that half the people there were drunk due to alcohol being included in the price. We had no obvious drunks at Puerta del Mar. I would definitely come back here.
One of the pools
View at the back
One of many iguanas that live in the trees

6/10 Okay

rahul

Disliked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
?
Hotel is older type, recent painting, clean, pools are nice, staff, excellent!

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Quaint and quiet
Brush up on your Spanish, there is little English spoken within the hotel. I actually liked that about it, it was more authentic. The pool was nice and the staff was very friendly. When we first arrived there were very few other guests, but it did pick up toward the end of the week. If you like quiet this is the place to go. If you want a typical resort vacation, look elsewhere.

8/10 Good

Santiago

Stayed 2 nights in Dec 2023

10/10 Excellent

Jesus geovani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service
Mal servicio me hicieron esperar dos horas para recibir mi habitación
Stayed 1 night in Nov 2023

10/10 Excellent

Lucía

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.
Response from Berenice on Dec 30, 2022
Muchas gracias por su comentario, lo tomaremos en cuenta

4/10 Poor

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Stayed 1 night in Dec 2022

10/10 Excellent

Bernardino Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

luigi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claro que regreso.
Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
Stayed 2 nights in Jul 2022
Response from Bere on Jul 30, 2022
Es un placer que haya disfrutado su estadía con nosotros, los esperamos pronto

10/10 Excellent

Marco Aurelio Giovanni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las 3 B
Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Stayed 2 nights in May 2022

4/10 Poor

BRENDA

Stayed 5 nights in Apr 2022

6/10 Okay

Jorge

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No lo recomiendo
Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Stayed 1 night in Jan 2022

10/10 Excellent

Julio César

Stayed 1 night in Jan 2022

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2021

10/10 Excellent

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service
Buena atención
Stayed 1 night in Oct 2021
Response from BERE on Oct 9, 2021
ES UN PLACER QUE SE HAYA HOSPEDADO CON NOSOTROS

2/10 Terrible

Mirna

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Preferible que no te dejen utensilios
No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Stayed 3 nights in Aug 2021
Response from BERE on Oct 9, 2021
MUCHAS GRACIAS, VAMOS A TOMAR A CONSIDERACION SU COMENTARIO

8/10 Good

Juvenal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
areas de oprtunidad
compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Stayed 2 nights in Jul 2021
Response from BERE on Jul 13, 2021
Muchas gracias por sus comentarios, vamos poner cartas en el asunto.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Su naturaleza, muchos árboles su alberca, lo que no me gustó es que casi me sacan la maleta para revisarla.
Stayed 2 nights in Jun 2021
Response from BERE on Jun 15, 2021
Gracias por alojarse con nosotros

10/10 Excellent

Brenda Lizeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
Una experiencia increíble
Stayed 2 nights in May 2021
Response from BERE on May 20, 2021
Gracias por alojarse con nosotros!!!!!!! Los esperamos en su próxima visita

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Instalaciones de aire acondicionado con deficiencias, el personal de mantenimiento muy eficaz y eficiente.
Stayed 4 nights in Jan 2020