“Very nice hotel, staff was great. Our 5 year old got sick and the staff was awesome and got us extra towels for cleaning up from him getting sick. The room was spacious with an upstairs loft area and a downstairs pull out sofa. Location wasn't walkable with the kids to anything in the center, but it was convenient because parking was free and the grocery store was right across the street.”
“Room was ok, not as nice as the other hotel Reina Felicia which we also stayed at earlier in our trip. The room at this hotel was lacking working AC and we told them at 7pm the night arrived. They said they'd come check it in the morning instead of moving us to a new room. Unfortunately, it was super hot and we had a really hard time sleeping. The next day, we complained again and they said they'd check it out and if necessary move us to a new room. We went out for the day and came back. The AC……
“Worst staff and experience on a multi-month journey with over a hundred different stays. The staff were rude and uncommunicative. No internet. The place was not adequately equipped. It was 90 degrees inside without a fan in summer and we could not sleep. Beds uncomfortable. The kitchen lacked basics. No dish soap and they require you to clean the dishes?! We had booked four nights with Expedia but realized how bad it was on the first night. The office was closed all day except a couple hours in……