I made a reservation for Southern Sun O.R Tambo International Airport, but they referred me to Garden Court Hotel O.R Tambo. I made arrangements for pick up at the airport in the early hours of the morning. Our tour group operator phoned in to confirm our flight details and the time of arrival. Despite this being done, they phoned us on an international call which costs an arm and a leg. I ask myself WHY? They did that just as they got of the line and our operator confirmed everything. Then, when we arrived at the airport, there was nobody. They did not pitch up. We had to phone the hotel to send somebody to the airport to fetch us. The service there was friendly and helpful. The booking in smooth. Arriving in our room, room 236, I could smell that somebody has been smoking in the room. The room was not aired. The bedding was nice and comfortable, but in the bathroom, we found only ONE bath towel and ONE small towel. Clearly the room has been prepared for 1 guest only. There were no shampoo or hand cream, only a bottle of handwash and soap. I booked at Southern Sun for a reason: a bit of pamering and style. What we got, was a basic bed. Personal service was great and friendly.