Kachina Point Tours

Our recent stay at this hotel was unfortunately disappointing. From the moment we walked into the lobby, we noticed old mattresses that were being offered for sale, which did not create a welcoming or professional first impression. Unfortunately, the condition of the room also left much to be desired. We found hair in both of the beds, the carpets had noticeable stains, and there was only one washcloth provided in the bathroom. There was also an unpleasant smell throughout the building that made the stay less comfortable. We only encountered one staff member during our stay. When we first saw him, we actually thought he was a guest because of the way he was dressed. For someone representing a hotel, we feel that a more professional and appropriate appearance would have made a better impression. Overall, there were several cleanliness, maintenance, and professionalism issues that need attention. We hope management takes this feedback seriously and makes improvements for future guests.

We enjoyed our stay there, we were in the main building. I was impressed that they had their own security staff. We were doing a Route 66 trip and it made me feel comfortable with leaving my convertible in the parking lot. Staff was great, room was very clean, and the place has great character and history!

The beds were comfortable and the rooms were clean. The omelet station at breakfast was a nice addition.