Karchau Vacations from $1,405

This hotel is very clean and staff were very good, attentive and friendly. The hotel also was very immaculate. Views of the hotel were mesmerizing. Very friendly staff, breakfast was amazing. While the whole hotel staff were very nice and very helpful, i should mention the front office manager Florian for his friendly gestures for the guests and his thoughtfulness. Marina from the restaurant was also very friendly and very helpful and also very energetic. I think both of these staff are assets to this place and for the guests. Love this hotel and we will definitely be back soon.

Overall: Amazing staff, incredible location, and beautiful spa! Reception & Spa: We arrived prior to check in and stored our luggage after transfering things into a provided swim bag to head upstairs to the spa. The spa has 2 private shower rooms (shampoo/body wash included), so we showered and changeed into robes for incredible 50 min massages (95€ each). We then used the infinity pool (free with 50 min+ massage, 25€ with early arrival) to soaked in the amazing views. All rooms include use of the infinity pool, and saunas on your last day until 2pm so this could be a great second day option to extend your stay/ shower at the spa following check out too. Room: Our room and bathroom were both large with a sitting area across from a Queen bed. It was it was surprisingly warm for end April so without AC the down duvet without a top sheet made it hot, but the open windows did cool it down (not the hotel's fault) Breakfast: I am celiac so I cannot have gluten, or items that have had cross contact with gluten. Although it was a buffet, each item had their own tongs and a chef went through each of the hot items and told me how they were cooked (scrambled eggs, bacon, sausage, veggies were all oven cooked and GF). There were also cereals, yogurt, fruit, deli meat, cheeses, coffee machines and juice. For us due to the GF options it was definitely worth having this breakfast included in the room. The restaurant was beautiful to sit in, and the hotel also has a nice patio.

The staff was truly so warm, friendly and helpful. Our goal for our stay was to relax and fully unplug, and we did so. We enjoyed days of quiet relaxation with spectacular views of the mountains and valley that started with a wonderful breakfast. The evening meals in the restaurant were delicious. The restaurant staff both in the morning and the evening were an absolute delight. Our biggest challenge was probably most due to our inability to understand German. There were details that we didn't find out or understand until later in our planning of our trip. Life was simplified once we came to find out that they would gladly meet us at the Mittersill train station, and that they would have even picked us up at the Zell am See train station for a charge. We wished that we would have found those details earlier in our trip planning days.