Kelley Vacations from $526

Staff was friendly and helpful, nice rooms, parking and room was clean.

Upon arrival, I found out their wifi was out; they were waiting for a part. The pool was closed for servicing. My room was clean and comfortable, but the walls are thin. My neighbor had the loudest TV. I was surprised to have a neighbor, as the hotel seemed pretty empty. The staff was very nice, the hotel felt safe, and breakfast was good.

The staff were very nice. Good free breakfast! They didn't clean our room ( we were there for two nights). Not sure if we needed to request or if they forgot.

Although the hotel was excellent the receptionist was not welcoming. Interesting how your whole experience can be affected by your first impression at the reception. Also, I don't recall reading anywhere in my reservation package that parking is $30/day! For Des Moines that's significant.

Our room smelled like raw sewage. My sister booked a double room and they were very rude in saying even though she paid extra for a double they aren’t guaranteed. She ended up in a suite but it still only had one bed. My brother and his wife had multiple attempts of people coming into their room, tv turning on in the middle of the night. Front desk said when they finally called to inquire about why they kept checking out their room “sometimes the system just does that” No apologies were offered for the multiple bad experiences.