“Poor management. Booked this hotel specifically due to its location and it had a bar. Bar was open only one night and Starbucks did not open at all. Will look for another hotel for our next stay in.Ames.”
“We really wanted to like the Grand Stay. The five room two bedroom suite was spacious, the full kitchen seemed a luxury, the breakfast was highly rated and price was right.
I could have looked past how tired the room was… rusty metal, flaking paint, musty sofa. But I have to leave the lowest review score I’ve ever left because of the bugs. On tge first night we arrived and killed a couple on the kitchen walls. I put it out of my mind until returned after dark on second night. Flipped on……
“I made a reservation through Expedia, but I was very disappointed when we arrived at the hotel around 11 PM and were told that Expedia had not confirmed our reservation with Home2 Suites. Thankfully, the staff member was very kind and helpful. He assisted us in making another reservation, even though the available room was not the type I originally reserved for our group of six. I truly appreciated his effort and willingness to help us despite the situation.”