Kempley Vacations from $740

As i booked through Expedia, i was charged £9 at check-in for the car park. Seems excessive and tarnished my stay. I wanted to discuss with staff upon check out and waited around for 5 minutes but no staff was present. I have stayed regularly at this hotel and we even had a buiness rate with them at one time. This is the first time we didnt make a direct booking with them. Maybe lesson learnt but i still feel £9 feels excessive when you are already a customer of the hotel.

Told the place was closing at 6pm, but no one was there at 5:50 when we arrived, but could access the room. Dinner booked on line was then not available as the staff had left for the day - no notice of this 😡 until someone rang to see what time we were arriving. Breakfast was not well organised and the earliest time had been changed to 9:00am - it was 9:45 before we were served due to the queueing system and residents not being served first. We were then charged for a breakfast which was included in our booking as room numbers were not asked for. Might stop again if certain small issues were addressed. We await refund for the breakfast…..

Great hotel, amazing staff, breakfast was lovely and the location is just perfect

Receptionist was lovely and helpful, location of hotel, very nice large room, great having a fridge.

Room lovely clean comfortable everything i needed . Staff helpful food good . Christmas decorations outstanding . Will be back .