3/5 Okay
H&J
Traveled with partner
Dec 1, 2019
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property is beautiful and hot spring pools were great. We recommend you spray mosquito repellent as soon as you arrive at the property.
As most of the staff spoke or understood very little English, there should be more signs and written information for the guests. There was a welcome 30-minute free foot massage but it could hardly be called the "massage" - they just washed and wiped our feet and immediately began selling spa services. We were so tired after traveling for more than 35 hours so we kept saying "no". Then they left in less than 15 minutes. Our room had so many things wrong: safe did not lock; door to the porch did not close (this was a big problem because of so many mosquitos); ceiling light outside the door was out; foot pedal on the trash can was broken; and the portable light for walking outside at night never worked.
Stayed 2 nights in Nov 2019