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Overview of Heaven Restaurant & Boutique Hotel

Photo gallery

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Balcony

Heaven Restaurant & Boutique Hotel

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationUnion Trade Center9 min walk
    Popular LocationKigali Genocide Memorial Centre6 min drive
    Popular LocationInema Art Center9 min drive
    AirportKigali (KGL-Kigali Intl.)25 min drive

Choose dates to view prices

  • Onsite Economy Family King Room

    5/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Twin Bed
    More details
  • Residence Superior Queen Room

    3.9/5 guest room rating

    Room amenities

    • 97 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Residence Superior King Room

    5/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Villa Budget Queen Room

    4.9/5 guest room rating

    Room amenities

    • 96 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Villa Budget King Room

    4.7/5 guest room rating

    Room amenities

    • 183 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Onsite Economy King Room

    5/5 guest room rating

    Room amenities

    • 183 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Kigali

Located in Kigali, Heaven Restaurant & Boutique Hotel is in the city center and near the airport. Ivuka Arts Kigali and Presidential Palace Museum are cultural highlights, and travelers looking to shop may want to visit Union Trade Center and Kigali Heights. Looking to enjoy an event or a game while in town? See what's happening at Nyamirambo Stadium or Kigali Arena. Discover the area's wildlife on a nearby safari, or try your luck with game drives and game viewing.
Popular Location

What's nearby

  • Union Trade Center - 9 min walk
  • Kigali Genocide Memorial Centre - 6 min drive
  • Inema Art Center - 9 min drive
  • Ivuka Arts Kigali - 9 min drive
  • Club Rafiki - 12 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 25 min drive

Restaurants

  • Heaven Restaurant — 1 min walk
  • Khana Khazana — 5 min walk
  • Urban Sky Lounge — 9 min walk
  • Bourbon Cafe — 12 min walk
  • Bamboo Rooftop Restaurant — 12 min walk
View in a map

About this property

Heaven Restaurant & Boutique Hotel

4-star family-friendly hotel near Union Trade Center
Along with a full-service spa, this smoke-free hotel has a restaurant and an outdoor pool. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite. All 22 individually decorated rooms feature free WiFi and 24-hour room service. Other amenities available to guests include LED TVs, rainfall showerheads, and coffee makers.
Heaven Restaurant & Boutique Hotel offers 22 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. LED televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Onsite parking is wheelchair accessible
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Art gallery
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Private picnics
  • Shopping mall
  • Shopping
  • Yoga classes
  • Ziplining

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Meeting rooms
  • Conference center (500 square feet of space)

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Portable fan

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out fee: USD 50
  • Rollaway bed fee: USD 30.0 per night
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Heaven Restaurant Boutique Hotel Kigali
Heaven Restaurant Boutique Hotel
Heaven Restaurant Boutique Kigali
Heaven Restaurant Boutique
Heaven Restaurant & Boutique
Heaven Restaurant & Boutique Hotel Hotel
Heaven Restaurant & Boutique Hotel Kigali
Heaven Restaurant & Boutique Hotel Hotel Kigali

Frequently asked questions

Can I cancel my reservation for free at Heaven Restaurant & Boutique Hotel and receive a full refund?
Yes, Heaven Restaurant & Boutique Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Heaven Restaurant & Boutique Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Heaven Restaurant & Boutique Hotel?
As of Mar 2, 2021, prices found for a 1-night stay for 2 adults at Heaven Restaurant & Boutique Hotel on Mar 20, 2021 start from $76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Heaven Restaurant & Boutique Hotel have a pool?
Yes, this property has an outdoor pool.
Is Heaven Restaurant & Boutique Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Heaven Restaurant & Boutique Hotel?
Self parking and extended parking are free at this property; nearby parking is also free.
What time is check-in at Heaven Restaurant & Boutique Hotel?
Check-in is from 2:00 PM - anytime.
What time is check-out at Heaven Restaurant & Boutique Hotel?
Check-out is at 11 AM. Late check-out is available for USD 50.
Does Heaven Restaurant & Boutique Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 35.00 per vehicle applies.
Where is Heaven Restaurant & Boutique Hotel located?
Located near the airport, this family-friendly hotel is 0.4 mi (0.7 km) from Union Trade Center and 3.2 mi (5.1 km) from Kigali Convention Centre.
4.5
Wonderful
Rating 5 - Excellent. 74 out of 121 reviews
5 - Excellent 61%
Rating 4 - Good. 34 out of 121 reviews
4 - Good 28%
Rating 3 - Okay. 9 out of 121 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 121 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 121 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

4/5 Good

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The staff was great. They were very helpful and made my stay feel as if I were home. Clemence and Fabrice were standouts. They were both very knowledgeable about Rwanda.
Stayed 1 night in Nov 2020

2/5 Poor

Business traveler
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service, amenities
This was my third stay at this property, and it was a disappointing experience. The room at the Residence was nice and clean and the breakfast (included) was more than adequate. Three issues came up that made this experience frustrating: 1. the Internet was horrible, which was a temporary problem but one that affected my ability to work; 2. the one open restaurant was very nice but the prices were quite high, ridiculously so for some items such as a glass of white wine for more than USD15 (no typos); 3. the service was variable. At times, it was very nice (prompt, polite, pleasant, etc.). At other times, it was very much below my expectations (slow, loud, absent, etc.). Whenever a problem came up, staff seemed to pretend to hear me but did not follow up to make sure the issue was resolved.
Stayed 5 nights in Nov 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

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