金佰利旅游套票 | 金佰利机票+酒店优惠低至 4 折

Great place

Nice place for work travel

I had a very disappointing experience at this hotel. I informed the front desk that I could no longer stay for the second night and requested a refund for the unused night. Instead of trying to help, I was told I could check out, but they could not guarantee a refund. They still charged me for both nights, even though I only stayed one night. It felt like I was being forced to pay for a room I didn't even use. I understand that hotels have cancellation policies, but the customer service was poor and there was no effort to work with me. The manager was unavailable, so there was no one who could address my concerns or make a decision. I've stayed at many hotels where payment is finalized at checkout, but this hotel charged my card at check-in. The entire situation was frustrating and disappointing. Based on my experience, I would not stay here again, and I would not recommend this hotel to others because of how this situation was handled.

Excellent place to stay with well appointed kitchen and comfortable bed. The swimming pool was the perfect place to cool off on a hot day along with its shaded cabana area. The location is very convenient for visiting Mountain Brook, Crestline Village and shopping.

It was our only option for what we needed. Bed was fine. Room was not super clean. Breakfast was decent. Zero coffee ☹️