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Overall score and ratings

3.9

Good

Rating 5 - Excellent. 53 out of 177 reviews
5 - Excellent 30%
Rating 4 - Good. 80 out of 177 reviews
4 - Good 45%
Rating 3 - Okay. 23 out of 177 reviews
3 - Okay 13%
Rating 2 - Poor. 15 out of 177 reviews
2 - Poor 8%
Rating 1 - Terrible. 6 out of 177 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Natural Resort is a welcomed step back into a time when the service and hospitality combination was a mainstay. The expansive resort is located on Phi Phi’s most northern tip and is far away from the party crowds. The resort replicates a fifteenth century Japanese fiefdom and the architects and engineers have created something to behold regarding their execution. From the expertly landscaped vistas to the rolling pathways, every angle of the resort is designed to please the eye; and every operational system is seamlessly blended; point of view presentation and aesthetics are paramount. The resort models its rate selections to represent the guest’ chosen class within the village. Spend the extra investment and treat yourself, you deserve the attention – right? You’ll understand immediately how the extra investment returns its dividends. My wife and I focus on several key indicators: Maintenance and upkeep; cleanliness; service and attentiveness; and does the resort excel at it defined purpose. The Natural performs brilliantly on all fronts. My wife and I stayed here for twelve days and loved the experience. She remarked: She will miss this resort as we move on to our next destination. We operate businesses that thrive and depend on customer satisfaction. We like to believe we recognize a wining model when it presents. As mentioned earlier, if you are on the fence, just do it. When you are immersed within your decision, you will smile – trust us.
Stayed 12 nights in Jan 2020

3/5 Okay

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The check in of this location was very easy and the staff was extremely friendly throughout our entire stay. They provided a shuttle to our room and helped us with our luggage; they also explained the layout of the resort. Overall, the room was clean but there were little bugs on the bed and we had a family of geckos in our bathroom. Obviously, this is a nature resort so animals are expected but we were not fans of either. Also, there are no shops to buy snacks nearby so you have to purchase the snacks from the mini bar because everything is on the main pier and you can only get there via boat. Due to not having an ATM nearby the resort allowed us to charge our massages to the room which was very convenient. Another negative aspect is that the beach location of the resort was very small.
Stayed 3 nights in Jun 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read :)
Its very far from everything. You have to take a 35 min ride on a boat, the hotel provides a discounted rate for guests. If you dont like to walk or if you cant walk uphill, this is not for you. The hotel helps you with your bags when you get there and when you leave, but for everything else, get ready to walk up and down, its a kind of cabañas connected with roads set up (beautifull set up). When you get there, basically you stay there. There is a few restaurants with good food and one convinience store. You can only enjoy the beach before 2pm, after that, forget about it, the tide takes the sea away and you only are going to able to get your tip toes wet, so, because all the tours are in the morning, maybe you are going to be able to enjoy the beach if you dont go to any. Food and drinks are kind of expensive. I can say drinks are more expensive, like double more. Over all, the hotel set up was beautiful, the staff was very helpfull, the guy selling the tours next to the front desk speaks spanish!!! (Personally I was impressed so I have to mention it) food was very good.
Stayed 1 night in Apr 2019

2/5 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My expectations were high because of very high price, four stars and impression by net info, however when we were shown our "regular"rooms, it was apartment rooms in an apartment building farthest away from the water. Terrible. Couldn't even see the sea. Reception, restaurants and breakfast close to/by the water. As with many places I´ve seen, they seem old, worn down, not well taken care of. big plastic tubes on the beach from "machine" buildings.
Stayed 3 nights in Dec 2018

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018