Kokartza Vacations from $977

Pleasant place with easy access to the beach.

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

This hotel exceeded every expectation that I had! There are lots I could talk about; the cleanliness, the beautiful rooms, the superb breakfast but what really makes this hotel is the amazing staff who all go over and above to help and genuinely invest in making your stay as positive as possible.

Beautiful hotel, right on the long sandy/pebbly beach, surrounded by pine forests, palm trees and flowers. Amazing and friendly staff. The food was very good. Very clean and well maintained. It's in the middle of nowhere and takes 90 mins from the airport, well worth it though. My only criticism is that you had to pay for drinks at the evening meal, including water or juice.