"The front desk staff are professional and friendly. They are well trained. They were able to check us in early despite we arrived at the hotel early at 10 AM. The hotel location is super convenient, it is close to a subway station and close to all major shopping areas (Temple Street, Lady Street, and Nathan Road). Will definitely stay at this hotel again next time we are in Hong Kong. The concierge desk staff are super friendly too. Special thanks to Bella and Silva, they really went out their way to take care of us. "