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Reviews of Comfort Inn & Suites Lancaster Antelope Valley

2.5 out of 5
Comfort Inn & Suites Lancaster Antelope Valley
1825 W Avenue J12, Lancaster, CA

Reviews

7.4

Good

Rating 10 - Excellent. 120 out of 286 reviews" "
Rating 8 - Good. 66 out of 286 reviews" "
Rating 6 - Okay. 24 out of 286 reviews" "
Rating 4 - Poor. 34 out of 286 reviews" "
Rating 2 - Terrible. 42 out of 286 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Levi

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I got a call to bring towels up to my wife in the room who did not have any after being at the pool I walked back to the lobby to get the towels to bring to her in my shorts from the swimming pool. As I got back to my room I got a call to wear a shirt next time. I apologized told them it’s not like I walk around with a shirt off or had done this before there but I was at the pool. It sounded like she didn’t want to even make the phone call. I told her it was a bit rude and my apologies she said it was management that made a big deal about it. I would have signs out then to wear a shirt after being at the pool everywhere if they were to be so easily offended.
Stayed 3 nights in May 2024
Response from Hotel Management on May 6, 2024
Dear Levi, Thank you very much for taking the time to rate us after your stay. We apologize for the discomfort you faced while at our property. We will use your comments to help train our team on how better to handle these types of situations. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

2/10 Terrible

Shera

Disliked: Amenities
They told me. I was gonna get my deposit back and they never gave it back to me and also, they charged me $33 for 2 tiles and said it was damage and they was not damage on them.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Dear Shera, Thank you very much for taking the time to rate us after your stay. I understand deposit questions and issues can be frustrating and we apologize for that. Your comments have been passed to the team for review. We very much hope to have the opportunity to host you again in the future properly. - Comfort Inn & Suites Lancaster

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Dear Patricia, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

6/10 Okay

Tiffany, Lancaster

Disliked: Staff & service, property conditions & facilities
The lights didn’t work in the room there wasn’t adequate towels available in room. Breakfast was terrible staff was not readily available for food. I had assumed this property did upgrades however I’ve learned that they haven’t. Will not stay here again. Next door guest were loud until 5am!!! And they only have one ice machine which is on the first floor!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Tiffany, Thank you very much for taking the time to rate us after your stay. We apologize for the experience you had while at the property. We take great pride in our service and standards and clearly missed the mark in this instance. We very much hope to have the opportunity to host you again in the future properly. - Comfort Inn & Suites Lancaster

8/10 Good

Diana F

Traveled with family
The air conditioning was loud
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Diana, Thank you very much for taking the time to rate us after your stay. While we are pleased that you enjoyed your stay overall, we apologize for the any disturbances caused by the air conditioning. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024

4/10 Poor

Harrison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not ready at check in time and did not provide. He looked towels for two people face towels to be exact.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Harrison, Thank you very much for taking the time to rate us after your stay. We apologize for the lack of amenities in your room and will be sure to pass these comments to the appropriate department heads for future improvement! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Ibrahim

Stayed 5 nights in Apr 2024

10/10 Excellent

London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing in helping me with my babies breakfast was great and the room was wonderful and homey
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear London, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us, our friendly staff, and spacious rooms! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Lizet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe
Stayed 2 nights in Jul 2023
Response from Hotel Management on Apr 11, 2024
Dear Lizet, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us in our clean and safe property! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

2/10 Terrible

ESMERALDA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The power went out couldn't change phones or shower
Response from Hotel Management on Apr 1, 2024
Dear Esmeralda, thank you for taking the time to leave this review. We apologize for the city wide power outage that affected your stay during your visit. Unfortunately, we had no control over the outage and hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster

10/10 Excellent

Connie

Liked: Cleanliness, amenities
None at this time
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Connie, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

4/10 Poor

margaret

Disliked: Property conditions & facilities
When u arrived at the property my bed linens were dirty. I helped change the sheets. I received no discount for this. The hallway carpeting was filthy. Prior to checking in the property called me to find out what time i would be coming. This was about 3 pm. I explained that i was at the hospital with my father who was dying. I assured them that I was coming. At 8:30 they called me again to find out when I was coming. Seemed very insensitive when I had already explained what was happening and assured them that I was coming. No plates for first breakfast, overall not a great experience.
Response from Hotel Management on Mar 11, 2024
Dear Margaret, thank you for taking the time to leave this review. We deeply apologize for the experience you had prior to and after check in. We always strive to provide a positive guest experience and in this instance, we fell short. Your comments will be passed to the appropriate departments for future training and improvement. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster

4/10 Poor

DayDay

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Had a problem with checking into two rooms . First room the keys wouldn't work tired three different sets. Second room smells like weed and cigarettes. The lady at the front desk was trying her best to help me she gave me some air freshener to try and clear the smell and let the room air out with the windows open. But it was to strong of a smell and the bad part about it the room supposed to be no smoking room. But that didn't help the smell so they hard no other room to give me but the one with the keys not working and if I still have that problem in the morning they would try to give me another room. But the lady was so nice to walk up the room to make sure the keys work I didn't get her name but she works nights and she try her best but I get it she can only do so much on her part. But other then you got people smoking in the hallway stairs doors and kids running up and down the hallways. Breakfast bar was poor that all I can say about it juice machine wasn't working either of the days I was there.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear DayDay, thank you for taking the time to leave this review. We apologize for the experience you had with the keys not working and the smell of smoke in the room. We will ensure these comments are passed along to the appropriate department heads to make corrections, fixes, and implement future strategies for success. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster

8/10 Good

Magaly

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 22, 2024
Dear Magaly, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

6/10 Okay

Rhonda

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Hello Rhonda, We are sorry to see we did not meet your expectations for your stay. We appreciate all guest feedback and would love to learn more about how we can improve in the future. - Comfort Inn & Suites Lancaster Antelope Valley

8/10 Good

Nova

Business traveler
Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Nova, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

8/10 Good

Harrison

Liked: Cleanliness, staff & service
Have an easy check-in process went very smoothly.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Dear Harrison, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your stay and found our check in process very smooth! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

4/10 Poor

Manuel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Door handle in bathroom still had paint on it. Repair on wall in bathroom was very noticeable. No towels in bathroom they were located outside the bathroom. No pillows for hide a bed sofa.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Manuel, thank you for taking the time to leave this review. We apologize for the experience you had with the maintenance of the room and lack of amenities. We will ensure these comments are passed along to the appropriate department heads to garner future corrections. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Javier, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your stay! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

2/10 Terrible

Chalon

Disliked: Staff & service, amenities
This property charged me for a bath rug, saying it was damaged because it had dirt on it. That weekend it rained so it was possible. I could have sworn that the wash machine gets dirt out, right! When I ask for the proof to justify the charge, none was provided and I was told they threw the rug out. I don't care what the reason was, you don't charge a guest a ridiculous fee and then throw the item out that you charge them for before they get to examine the item. How do I know if this allegation of a "bath mat" being damaged is true!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Dear Chalon, Thank you very much for taking the time to rate us after your stay. We understand these situations can be difficult and frustrating. Rest assured that your comments will be passed to the appropriate department heads for future training in the matter. Thank you for staying at the property. - Comfort Inn & Suites Lancaster

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and had breakfast
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Daniel, Thank you very much for taking the time to rate us after your stay. We are so pleased you enjoyed your stay and our hot breakfast! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Stephanie, Thank you very much for taking the time to rate us after your stay. We are ecstatic that you felt your stay warranted a perfect rating! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Mindi, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on Jan 24, 2024
Dear Mindi, thank you very much for taking the time to rate us after your stay. We are so pleased you enjoyed your time with us! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Mindi, Bakersfield

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Mindi, thank you very much for taking the time to rate us after your stay. We are so pleased you enjoyed your time with us! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean and I would recommend it to anyone
Stayed 2 nights in Dec 2023
Response from Alvina on Jan 13, 2024
Thank you Tamika for enjoying your stay here at the Comfort inn & Suites!

10/10 Excellent

Jay

Stayed 3 nights in Jan 2024
Response from Alvina on Jan 13, 2024
Thank you Jay for choosing to stay here at the Comfort Inn & Suites! Hope you enjoyed your stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top rated
Can't complain had a good welcome stay
Stayed 2 nights in Jan 2024
Response from Ethan W. - General Manager on Jan 8, 2024
Hi Ana, thank you your recent stay with us at Comfort Inn and Suites in Lancaster! We appreciate you taking the time out to share with us your valued feedback. We hope to welcome you back soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here for 1 night after living in the area for 2 yrs- Was a nice surprise for lancaster, CA. A advantage is the LAX shuttle leaves from here as well
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Dear John Thank you very much for taking the time to rate us after your stay. We are so pleased you enjoyed your stay! We believe in the quality of our customer service and are glad that you finally had a chance to experience it! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

4/10 Poor

Harrison

Traveled with family
Check in was at three I arrived at 2:50. My room was not ready until 3:35 PM. Get into my room notice only had one set of towels requested from room service for more towels. Did not receive towels until 5:45 PM. I was told my towels were in the washing machine hotel supposed to have towels on standby at all times customer service was poor
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
Dear Harrison, thank you for taking the time to leave this review. We apologize for the experience you had with us, noting the later check in time and lack of amenities in your room. We will ensure these comments are passed along to the appropriate department heads to ensure future corrections. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 22, 2023
Dear Anonymous, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Deontae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 14, 2023
Dear Deontae, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exhalent
It was a great experience comfortable and I couldn't complain about anything would recommend to friends and family
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 11, 2023
Dear Ana, thank you very much for taking the time to review us after your stay. We are so pleased you enjoyed the comfort of your room and your overall stay! We really look forward to hosting you again in the future. - Comfort Inn & Suites Lancaster

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 7, 2023
Hello Anonymous, We are sorry to see we did not meet your expectations for your stay. We appreciate all guest feedback and would love to learn more about how we can improve in the future. - Comfort Inn & Suites Lancaster Antelope Valley

10/10 Excellent

Khingkham

Traveled with partner
Liked: Cleanliness, amenities
I like the room and bed , breakfast was ok
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Michael, thank you very much for taking the time to review us after your stay. We are so pleased you enjoyed the comfort of your room and our breakfast! We really look forward to hosting you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cordial. I loved the king sized bed along with all the nice pillows.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Michael, thank you very much for taking the time to review us after your stay. We are very pleased that you enjoyed our staff, beds, and pillows and very much hope to have the opportunity to host you again in the future! - Comfort Inn & Suites Lancaster

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay. The king sized bed was awesome. I loved all the pillows. The staff was very cordial.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Michael, thank you very much for taking the time to review us after your stay. We are so pleased you enjoyed the comfort of your room and our friendly staff! We really look forward to hosting you again in the future. - Comfort Inn & Suites Lancaster

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Refrigerator was noisy.. I had to unplug it so I could sleep
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Kevin, thank you very much for taking the time to review us after your stay. While we are pleased that it appears your overall stay was positive, we apologize for the sound of the refrigerator and will look to make corrections for the future. Thank you for your feedback and we hope to welcome you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Alejandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing hotel, very clean and delicious breakfast!!!;
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 4, 2023
Dear Alejandra, thank you very much for taking the time to review us after your stay. We are so pleased you enjoyed our clean and well appointed rooms, hot complimentary breakfast, and staff! We look forward to hosting you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was very nice and amazing. She help me out with everything
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 4, 2023
Dear Kerry, Thank you very much for taking the time to write this review after your stay. We are very happy to see you enjoyed our staff and stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Castro

Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 14, 2023
Dear Castro, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Lanell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 31, 2023
Dear Lanell, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Sharnice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Sharnice, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Charles, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 21, 2023
Dear Teresa, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Anthony, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Delphene, LANCASTER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi in the room. Love it!
Response from Hotel Management on Oct 11, 2023
Dear Delphene, thank you very much for taking the time to review us after your stay. We are very pleased that you enjoyed our Jacuzzis and very much hope to have the opportunity to host you again in the future! - Comfort Inn & Suites Lancaster

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a great size and bed was very comfortable. Sofa was comfortable as well and layout of hotel was simple and nice. A few things could have been updated for example our shower curtain had some rings that were falling apart and the sofa had a hole in it. No big deal and had a great stay.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Rebecca, thank you very much for taking the time to review us after your stay. We are very pleased that you enjoyed your stay and greatly appreciate the feedback regarding our shower curtain and sofa as we will be able to correct that moving forward! We look forward to hosting you again in the future. - Comfort Inn & Suites Lancaster

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 30, 2023
Dear Todd, Thank you very much for taking the time to rate us after your stay. We are very happy to see you enjoyed your stay. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster

2/10 Terrible

Jacqueline

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 30, 2023
Dear Jacqueline, Thank you very much for taking the time to rate us after your stay. We apologize for not being able to deliver an exemplary experience for you. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster