Lastovo Vacations from $1,351

The staff at the hotel and concierge were extremely helpful and we had a great experience! The breakfast was amazing, and the hotel also provides access to private beach! However, there was an incident on our last night where the fire alarm went off at 1AM. All the hotel guests were evacuated and we ended up exiting from the casino in the hotel. The staff at the casino were extremely rude and did not provide instructions on how to exit the building at all. They all stood there and looked at all the hotel guests, then another staff from casino were rushing to get us out of the casino, not providing any instructions on where and what to do to get out of the building. Clearly the staff at the casino weren't trained to respond in this situation.

We had never heard of Cavtat and chose the hotel (post yacht trip) because it was close to Dubrovnik airport and had great ratings. The area and the hotel were SPECTACULAR!!! We will definitely return. The area is AMAZING as is this BEAUTIFUL boutique hotel with the most incredible staff!! We wish we could have stayed longer! The rooms were large, very cool (in the heatwave) and well appointed. Hotel grounds and amenities were excellent. The location is perfect and we took a water taxi to old town Dubrovnik for the day from right by the hotel. We wish we would have stayed in Cavtat for our one day as it was much more charming.

Premisses too small

A very mixed experience at Palazzo del Mare....a tad Fawty Towers! The hotel website describes a restaurant on site. This was not the case and the kitchen was still being built when we were there. The manager pointed out to us that other restaurants were only a short walk away - which wasn't really the point. The hotel looks great at the outset but has the feeling that it was thrown up while skipping many corners. Temperatures at night were in the low 30s and the air conditioning in our room shut down at 3am three nights in a row and didn't return. Despite advertising that their reception is 24 hours, there was never anyone available in the middle of the night. After the first sleepless night, we let the lovely staff at reception know and they told us the engineer was coming to look at it. After the second sleepless night, we were a little more peeved and were told we could speak to the manager 'down at the bar'. He offered us a free drink which we declined and promised it wouldn't happen again. Sure enough it did happen again and was only fixed at 4am. On communicating that this wasn't good enough, we were comp'd our spa massages and assured a refund of one night stay. He took our bank details but 5 weeks later, no such refund and he has ignored our messages. Overall: beautiful views, lovely reception staff, poor breakfast, corners cut (e.g. bathrooms have no shelves and lighting is non existent, shower floods room after use) and extremely unprofessional manager.

Ok