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"Disappointing. No staff was present upon arrival (1500) requiring me to wait for about 30 minutes to get a key. Worse, when I came back later in the evening, I was locked out since they failed to issue me a key card to enter. "

"Good for the cost "

"On arrival the welcome was warm. All the staff were efficient, attentive, professional and friendly. The room was very comfortable and spotless, with complimentary water and plenty of space. There was a patio with chairs and a table and the most wonderful views of the mountains - this was not used much due to the snow! The restaurant provided us with exceptional breakfasts - both hot and cold options, fruit, nuts, yoghurts, meats, the most amazing scrambled eggs, fresh honeycomb, juices (including a make your own option) - totally stunning. The evening meals were equally wonderful. The spa was the cherry on the cake - a steam room and sauna plus relaxation area with complimentary fruit/herbal teas, water, snacks and again the wonderful views - in better weather there was a hot tub available. Overall a great hotel, great staff and a wonderful place to unwind and relax."

"clean room, good food."

"We loved our stay here! Great location and drivable to various Dolomites hikes and sights. The staff were very friendly and hospitable. We got engaged during our stay and the staff treated us to a complimentary bottle of prosecco! The sauna and spa facilities were also a treat to use after our long hikes. Breakfast was also fabulous with lots of variety, quality coffee and made to order egg dishes. Highly recommend staying at Hotel Orso Grigio!"

"Two sisters run this hotel and they are wonderfully kind and involved in making any stay here exceptional. The service is second to none. The breakfast is spectacular, with locally sourced farm to table products. They have a huge assortment of great tea and desserts available to guests. We didn’t hit the spa, as we stayed here during our time hiking in the Dolomites. It was a bit further out from some of the hotels nearer the hikes but it is absolutely worth it to be in such a beautiful place with such incredible hospitality. "

"The whole resort experience at Gradona is quite fanatic. The dining, the spa, the surrounding area. Well done. Excited to return someday. "

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"Entire upper floor is for your use. Three large bedrooms and two bathrooms. Very quiet—it’s a sheep farm. Hostess Sandra speaks excellent English and is very helpful. I loved the fancy coffee machine. It has a nice view over the whole town of Matrei. "