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Reviews of Days Inn by Wyndham Lockerbie Annandale Water

2.5 out of 5
Days Inn by Wyndham Lockerbie Annandale Water
Roadchef Motorway Svc Ar A74M, Junction 16 Johnstonebridge, Lockerbie, Scotland

Reviews

8.2

Very Good

Rating 10 - Excellent. 223 out of 564 reviews" "
Rating 8 - Good. 219 out of 564 reviews" "
Rating 6 - Okay. 62 out of 564 reviews" "
Rating 4 - Poor. 37 out of 564 reviews" "
Rating 2 - Terrible. 23 out of 564 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The receptionist was late arriving to check me in. The basin in the room leaked. The duty manager failed to telephone me to apologize. My request for a change of room on the second night of my stay was not initially enacted. The receptionist made me feel it was my fault that I had not come down to reception to report the issue when I was already ready for bed. Further, trying to contact the hotel by telephone is nearly impossible. The recompense offered was risible. I will go out of my way to never use the hotel again.
Stayed 2 nights in May 2024
Response from Kat on May 16, 2024
Hi John, We apprecaite the time you took to share your concerns please rest assure taht we are taking the approprite measure to address the problem and prevent any future occurences.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kat on Apr 30, 2024
Hi Robert, Thank you for your review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Sadly no usb points in room, no power points next to bed. Location is great and convenient. Accommodation is in need of an upgrade.
Stayed 1 night in Apr 2024
Response from Kat on Apr 30, 2024
Hi Amanda, Thank you for your review.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best stop on M6 /74
Stayed 1 night in Mar 2024
Response from Kat on Mar 22, 2024
Thank you for you review. I'm glad you enjoyed your stay with us. Kind Regards Days Inn Lockerbie

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Kat on Mar 5, 2024
Thank you for your review

6/10 Okay

John

Traveled with group
Liked: Staff & service
Fine for an overnight stop
Days Inn is fine for an overnight stop. Not over priced, and clean.
Stayed 1 night in Feb 2024
Response from Kat on Mar 5, 2024
Thank you for your review

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, friendly & pleasant. Room was clean and warm. Lovely lakeside view.
Stayed 1 night in Feb 2024
Response from Kat on Mar 5, 2024
Thank you for your review. I'm glad you found the staff helpful, friendly and Pleasent.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop-off just off motorway.
Always my stop-off on my way to from England. Great staff, room is always clean, parking directly out front and connected to services so you don’t need to leave the building to get food.
Stayed 1 night in Jan 2024
Response from Kat on Mar 5, 2024
Thank you for your review. I'm glad you found the room clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lockerbie Days Inn on Feb 6, 2024
Thank you for your feedback! Hope to see you again - kind regards Lockerbie Days Inn

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay
Stayed 2 nights in Feb 2024
Response from Lockerbie Days Inn on Feb 4, 2024
Glad you had a good stay!! Hope to see you again! Lockerbie Days Inn

10/10 Excellent

Philip, Rothley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite room, with view over the water
Stayed 1 night in Feb 2024
Response from Lockerbie Days Inn on Feb 3, 2024
Thank you for your response

4/10 Poor

Claire

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was unfortunately filthy. The bath was unusable. The view was stunning and staff were fantastic
Stayed 1 night in Jan 2024
Response from Lockerbie Days Inn on Feb 6, 2024
Thank you for your reply, which we value - we would have been very happy to clean your bathroom, or move you to another room, but hope to se you again, kind regards, Lockerbie Days Inn

10/10 Excellent

Catherine

Liked: Amenities
When I checked in I was allocated to room 28. The door latch was broken, smelled musty and some items missing in the bathroom. I spoke to reception and they offered me a change of room to room 30. This room was excellent. I slept really well. Overall my stay was a good experience.
Stayed 1 night in Jan 2024
Response from Lockerbie Days Inn on Jan 20, 2024
Thank you for your thoughtful reply - so pleased that you had a good stay, we hope to see you again in the future, kind regards, Lockerbie Days Inn

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Lockerbie Days Inn on Jan 16, 2024
Thank you for your feedback

8/10 Good

Pat

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfy room idea location to break our journey to the highlands .
Stayed 1 night in Jan 2024
Response from Days Inn Lockerbie on Jan 11, 2024
Thank your for your review. I'm glad you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy Public Holiday.
Extremely busy eating area area due to Public Holiday. Hotel staff extremely. helpful and accommodating my needs,
Stayed 1 night in Jan 2024
Response from Days Inn Lockerbie on Jan 11, 2024
Thank you for your review. I'm glad you enjoyed your stay with us.

2/10 Terrible

Pauline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Bed so uncomfortable we thought of leaving half way through the night,really noisy, only food on offer fast food or coffee shop,very noisy,nothing good to say, first & last time we book a Days Inn, lesson learned!
Stayed 1 night in Dec 2023
Response from Days Inn Lockerbie on Jan 11, 2024
thank you for your review. I'm sorry you didn't enjoy your stay with us.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa on Jan 1, 2024
Hi Neil, Thank you for your review

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Lockerbie Days Inn on Jan 16, 2024
Thank you - your response is appreciated.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first time
Very peaceful just what we wanted
Stayed 1 night in Dec 2023
Response from Kat on Dec 15, 2023
Thank you for your review. I'm glad you found our hotel peaceful. Kind Regards Days Inn Lockerbie

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Kat on Dec 15, 2023
Thank you for your review.

2/10 Terrible

mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff did not man the desk, had to go into services to find some one to help to check in. The staff did not add my registration properly to the system so was chased by a car parking company for a parking fine. Just not worth it stay somewhere else.
Stayed 1 night in Nov 2023
Response from Lisa on Dec 15, 2023
Thank you for your review. I'm sorry about the parking issue. Please rest assure that we are taking the appropriate measures to prevent future occurrence. Kind Regards Days Inn Lockerbie

10/10 Excellent

Tracey

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t expect the room to be so spacious. Great value for money. Will definitely stay again
Stayed 1 night in Nov 2023
Response from Lockerbie Days Inn on Dec 2, 2023
Thank you for your reply

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Kat on Nov 16, 2023
Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room. Friendly greeting upon checkin. Both myself and my partner seemed to be allergic to something in the room but couldnt put our finger on it. We were on the ground floor so a little noisy with people coming past window frequently and dogs barking when coming to their rooms. Lovely walk around Annandale Water in the morning
Stayed 1 night in Nov 2023
Response from Kat on Nov 6, 2023
Hi Thank you for your review

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very tired and not clean. Didn’t want to take my shoes off in the room. Marks down the walls, bath was disgusting and stained.
Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
Hi Sarah, We aoorecaite the time you took to share your concerns. Please rest assure that we are taking the approprite measure to address the problem and prevent any future occurences.

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from Kat on Oct 22, 2023
Hi Alex, Thank you for your review

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lockerbie Days Inn on Oct 18, 2023
Thank you

6/10 Okay

Omar

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs upgrading…. Shower was awful and Internet slow and difficult to connect.
Stayed 1 night in Oct 2023
Response from Lockerbie Days Inn on Oct 18, 2023
Thank you - your feedback is helpful for us to make improvements, kind regards, Lockerbie Days Inn

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One wet windy day
Easy check in after a long journey Nice setting so you can walk the dog. Stress free stay
Stayed 1 night in Sep 2023
Response from Lockerbie Days Inn on Oct 18, 2023
Glad we could help you - thanks.

10/10 Excellent

Sue

Stayed 1 night in Sep 2023
Response from Kat on Sep 24, 2023
Hi Sue, Thank you for your review.

10/10 Excellent

Paul

Very convenient
Stayed 1 night in Sep 2023
Response from Lockerbie Days Inn on Oct 18, 2023
Thank you

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only down side to the stay was lack of a local restaurant to get a decent meal. The service area has McDonalds, Costa, Cornish Pasty & an Asian takeaway, nowhere else in vicinity, which is a shame in view of otherwise excellent hotel
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm glad you like the hotel.

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review

8/10 Good

Lynda

Liked: Cleanliness, staff & service, room comfort
Large room, but not a luxury hotel
Only met one member of staff and she was OK - large room, seemed a bit tired and in need of refurbishment. Hotel is connected to the services, good if its raining! Room seemed clean, and the absence of mould in the shower (my pet-hate!) was good.
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm Glad you found the rooms clean.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night
No frills, but perfect stopover whilst heading up north. We have a large dog and it’s ideal for him with a nice lakeside walk in the grounds.
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm glad you enjoyed the walk around the lake.

8/10 Good

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review.

10/10 Excellent

Carolyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The large green area annd lake was great when travelling with dogs
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm glad you enjoyed the lake area

8/10 Good

Leanne

Stayed 1 night in Aug 2023
Response from Kat on Oct 30, 2023
Thank you for your review.

8/10 Good

Stephen

Stayed 1 night in Aug 2023
Response from Kat on Sep 20, 2023
Thank you for your review.

10/10 Excellent

David

Traveled with partner
Liked: Amenities
It was our first visit for twenty years. The room and view as we remembered: wonderful. We especially appreciated the spacious of the room. Are they built like this any more?! At first we were shocked by the changes in food provision. But with the help of a nice girl at McDonald's we bypassed the normal electronic system. We also enjoyed the breakfast.
Stayed 1 night in Aug 2023
Response from Lockerbie Days Inn on Aug 25, 2023
Good to know that you had a good stay

8/10 Good

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fine, just a stop over to break up the journey. It’s part of a service station so don’t expect high cuisine - it has multiple options though. We provided the car registration details for the hotel to give to the parking company but a month later got a parking notice. Took a couple of messages but got notice that the parking charge was cancelled. Annoying but got sorted easily enough.
Response from Lisa on Aug 9, 2023
Thank you for your review. I'm glad you enjoyed your stay with us.

10/10 Excellent

Tamas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable rooms, nice walk around the lake at the back to walk the dog. All in all a really nice experience; the only quibble was that the wi-fi signal was quite patchy in the room.
Stayed 3 nights in Aug 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you

8/10 Good

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you

10/10 Excellent

Al

Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service
Fabulous location especially for those with dogs although we don’t have one. Taps in room dire but shower fine. Needs updating. Fast food dire in services next door. No wonder we have an obesity epidemic.
Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Jul 21, 2023
Thank you for your reply, we really appreciate your feedback at the hotel, kind regards, Lockerbie Days Inn

10/10 Excellent

stephen, Edinburgh

Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Aug 9, 2023
Thank you