Lucerne Vacations from $650

Although the room was fairly clean, the bed was broke on one side, which you could hear every time you rolled over. The hot/cold shower faucet was on backwards, so it took a minute to figure out which was hot and which was cold. The basement (first floor) smelled of urine when we went in the back entrance to go up the stairs to the main floor (2nd floor). The parking in the back was really run down with garbage and weeds…similar to what a back alley would look like. The staff were friendly but when I asked for washcloths, front desk wouldn’t give them to me. I asked her how long it would take for housekeeping to bring them to us because we were leaving soon and didn’t want people in our room (we had the “do not disturb” on our handle)…she just said they’d bring us more washcloths. When we returned, we saw that housekeeping had come in anyway. This is beyond irritating to me…we had the sign up for a reason, you could just stock extra stuff at reception or housekeeping could make it a priority to bring the items. I worked at hotel in my younger years as well as my kids and they had “runners” that took care of these type of things. The seating in the dining area needs to be replaced as there are some that are duct taped together. There are tripping hazards in the halls because the carpet needs to be stretched. We have been staying at this hotel for many years and it is sad to see how dilapidated it has become…time to replace broken/toen furniture and clean up outside

We really enjoyed our stay. Staff is very friendly and helpful.

Friendly staff, nice clean facilities.

Clean room, friendly staff, excellent breakfast, hot tub and pool also great. A bit dated, but for a short stay does the job!

The Hotel was beautiful the property was beautiful, but with a 100 degrees day out they need working ice machine, Once the temperature went down around 9pm the neighbors decided it was time to take the kids outside, who literally screamed, for few hours. My husband and I were watching a dove nesting ( she built her nest on the porch) the kids kept throwing things at her, my husband finally told them to stop since no staff or parent seemed to care. To get away from the screaming I soaked in the wonderful deep bathtub with mineral water pumped right from the lake( how cool is that) then tried to go to bed, The screaming finally stopped around midnight. 6:45 in the am the screaming started again. I thought maybe the kid had disabilities so I was trying to be patient, she literally stood on the porch and screamed like a rooster Crows, then went to the playground and did the same. Not one staff members said anything. But at breakfast she ran in and was talking normal and eating but grabbing everything she could until grandma finally told her to behave and she sat down and relaxed totally normal, so property beautiful, room beautiful, great, no ice bad, noise control bad, and in the middle of the night it sounded like something big was running on the roof . I think the brat kid ruined what would have been a beautiful trip and not necessarily the hotels issue, but after a certain time of night noise control is a must.