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Playa Esperanza Resort

4.0 star property

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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Playa Esperanza Resort

In-room safe, desk, laptop workspace, blackout drapes
View from room
Exterior
2 restaurants, breakfast served
Aerial view
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa

Explore the area

Map
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458
  • Popular LocationPlaya de Muro5 min walk
  • Popular LocationAlcúdia Port8 min drive
  • Popular LocationAlcúdia Beach9 min drive
  • AirportPalma de Mallorca (PMI)50 min drive
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Room options

View all photos for Suite, Partial Sea View

Suite, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Suite, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 474 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Studio Suite, Hot Tub, Partial Sea View (Superior)

Beach/ocean view

Junior Studio Suite, Hot Tub, Partial Sea View (Superior)

Highlights

Deck/patio
Soundproofed
Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 398 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

In-room safe, desk, laptop workspace, blackout drapes

Single Room

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 172 sq ft
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room Single Use, Partial Sea View

In-room safe, desk, laptop workspace, blackout drapes

Double Room Single Use, Partial Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 226 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for City Double Room Single Use, City View

In-room safe, desk, laptop workspace, blackout drapes

City Double Room Single Use, City View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 172 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Apartment, City View

Standard Apartment, City View | In-room safe, desk, laptop workspace, blackout drapes

Standard Apartment, City View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Dining table
Flat-screen TV
  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Studio Suite, Partial Sea View

Junior Studio Suite, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Junior Studio Suite, Partial Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 398 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Room Assigned at Check-in

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Satellite channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Double Room (No Balcony)

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room (No Balcony)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Minibar
Satellite channels
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Panoramic Apartment, Sea View

41-inch flat-screen TV with satellite channels, TV

Panoramic Apartment, Sea View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchenette
Dining table
  • 495 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Superior Double Room, Partial Sea View

Superior Double Room, Partial Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 226 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View

In-room safe, desk, laptop workspace, blackout drapes

Double Room, Partial Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 226 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 183 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite Premium

In-room safe, desk, laptop workspace, blackout drapes

Suite Premium

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
  • 538 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Panoramic Double Room, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Panoramic Double Room, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 226 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View

In-room safe, desk, laptop workspace, blackout drapes

Apartment, 1 Bedroom, Partial Sea View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchenette
Dining table
  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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About the neighborhood

Muro

Located in Muro, Playa Esperanza Resort is on the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Muro and Alcúdia Beach. Hidropark and Karting Can Picafort are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and horse riding.
Visit our Muro travel guideOpens in a new window

What's nearby

  • Playa de Muro - 5 min walk
  • Albufera Natural Park - 1 min drive
  • Hidropark - 7 min drive
  • Alcúdia Port - 8 min drive
  • Alcúdia Beach - 9 min drive

Getting around

  • Sa Pobla Station - 13 min drive
  • Palma de Mallorca Airport (PMI) - 51 min drive

Restaurants

  • Bellevue - 6 min drive
  • Joker's Irish Pub - 5 min drive
  • Smith's Cafe-Bar-Restaurant - 2 min drive
  • Pizzeria Roma Steak House - 5 min drive
  • S'àmfora - 5 min drive

About this property

Playa Esperanza Resort

Upscale hotel near Playa de Muro
At Playa Esperanza Resort, you can look forward to 3 poolside bars, a grocery/convenience store, and a terrace. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. Indulge in a manicure/pedicure, hydrotherapy, and a massage at the onsite spa. Be sure to enjoy breakfast, dinner, and garden views at the two on-site restaurants. Enjoy the health club, as well as activities like volleyball, mountain biking, and archery. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Other perks include:
  • 3 outdoor pools and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • A roundtrip airport shuttle (surcharge), an elevator, and smoke-free premises
  • Guest reviews say good things about the overall condition
Room features
All 565 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • 41-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 16 per person
  • 2 restaurants
  • 3 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Speisesaal

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (3,229 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator
  • Front entrance ramp
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.
This property enforces a strict dress code during dinner in the restaurant.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Men are required to wear trousers (long pants) for dinner.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 15 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Playa Esperanza
Hotel Playa Esperanza Muro
Playa Esperanza
Playa Esperanza Hotel
Playa Esperanza Muro
Hotel Playa Esperanza Playa De Muro, Majorca
Playa Esperanza De Muro

Frequently asked questions

Does Playa Esperanza Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool. Pool access starts at 8:00 AM.

How much does it cost to stay at Playa Esperanza Resort?

As of Jun 6, 2024, prices found for a 1-night stay for 2 adults at Playa Esperanza Resort on Jun 13, 2024 start from $215.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Playa Esperanza Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playa Esperanza Resort?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Playa Esperanza Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Playa Esperanza Resort?

Check-out is at 11:00 AM.

Does Playa Esperanza Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 89 per vehicle applies.

Where is Playa Esperanza Resort located?

Nestled on the beach, this Muro hotel is within 1 mi (2 km) of Albufera Natural Park and Playa de Muro. Alcúdia Beach is 1.9 mi (3.1 km) away.

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 227 reviews" "
Rating 8 - Good. 89 out of 227 reviews" "
Rating 6 - Okay. 22 out of 227 reviews" "
Rating 4 - Poor. 5 out of 227 reviews" "
Rating 2 - Terrible. 2 out of 227 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bobak, Lake Oswego

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.
Stayed 3 nights in Aug 2023

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.
Stayed 7 nights in Sep 2022

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff.
View from my balcony
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Stayed 11 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveller
Disappointing rooms.
Stayed 12 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Jun 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i et
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago
Stayed 4 nights in Apr 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Mallorca 312 Bike Event - Hotel
I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.
Stayed 3 nights in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing
Stayed 1 night in Apr 2019

10/10 Excellent

Tehra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in majorca
Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree. Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets. The spa facilities and gym were great. Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly. Will definitely go back
Stayed 9 nights in Aug 2018

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Muro Beach
The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.

8/10 Good

Cathy

Liked: Property conditions & facilities
Satisfied, but room for improvement
The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.

10/10 Excellent

paul, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Been to the Playa Esperanza many times. The staff are very friendly and a lot of them remembered us from the previous visits and spent time talking to us. Located right on the beach and great for walking either way and across the road is Parc Naturel de Albufera. Mainly Germans and Spanish in the hotel but I have no problem with this as they will quite happily chat to you. We visit in early or late season and have been coming here for the last 16 years and have stayed about 14 times and will be returning again.

General hotel information

Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Address
Avenida de la Albufera No 4, Playa de Muro, Mallorca
Location
Muro