March Vacations from $1,539

Excellent location to the tube and bus station for both of my tours. Breakfast had a lot varieties and delicious. My 19 year old son was denied check in as my flight was delayed until the next day, even though his name was listed as a secondary guest and room was paid in full. I had to change my booking to reflect the reservation to have his name as primary. This should not be necessary, but he was allowed to have a room afterwards. It was tiring for him to arrive after flying in from the U.S. and stressed that he didn’t have a room. Staff should have looked at reservations carefully first time to see all the names of guests. Besides initial frustration, room was adequate and completely renovated. Recommend to stay here again in London.

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location

The best hotel in London

I honestly had higher expectations on this hotel, but it was very disappointing. The elevator takes ages to work and you feel like you’ll get stuck there every time you get in. The rooms seem old and the floors literally move while you walk. It was mission impossible trying to get to my room with 2 bags because the hallways are extremely narrow and they even have stairs, like, why? The AC doesn’t work and you feel like you’re in a sauna all night. The hairdryer doesn’t work for longer than 2 minutes before you need to let it rest for it to work again, which makes it impossible to use. Wouldn’t stay here again.