María Luisa Vacations from $631

The front desk staff was not that welcoming And hard to reach reception by phone.

The staff go above and beyond to make you feel welcomed and at home. Always ready to get you what you want.

Our family had an amazing stay at Bahia Principe El Portillo, and I want to highlight the people who truly made our vacation special. Kids Entertainment: My daughter Victoria absolutely loved the activities! A huge thank you to Luisairis, Beba, and Dominga — they are incredibly warm, energetic, and creative. Every day Victoria ran to them with a smile, and we always felt she was safe, engaged, and genuinely happy. For my son Daniel, the entertainment team was fantastic as well. Special thanks to Victor Calois and Barron for their positive energy, fun games, and personal attention. They created a great atmosphere for older kids and made Daniel feel included and confident. Spa Experience: We also visited the spa, and it was wonderful. Esther and Gricel provided excellent service — very professional, gentle, and attentive. After the treatment we felt relaxed and refreshed. Highly recommend! Overall, the hotel has a great family-friendly vibe, clean territory, beautiful beach, and an amazing team that really cares about guests. We are grateful for all the moments they helped create for our children. Would love to return again!

Everything was good

The TV did not work and was small , some of the property appliances were out dated , the room service was limited . The drinks were cheap brands . Expected more out of this experience. But the view in our room was beautiful A plus for that .