Marmelar Vacations from $1,716

The property is impeccably maintained. Included breakfast buffet was a 10 out of 10, with just about everything you can think off being offered. Golf course was also a treat!

Do not book this accommodation if you are travelling with a pet! We specifically selected this property using the ‘pet-friendly’ filter on the booking app, as it was clearly advertised as accepting pets. We stayed at the property with our dog, checked out, and have now been informed that our security deposit is being withheld because dog hairs were found in the accommodation! Surely, when a property is advertised as pet-friendly, the presence of some dog hair is entirely foreseeable and should not be grounds for retaining a security deposit. The resort has since informed us that only certain units accept pets, and apparently ours was not one of them. However, this was never made clear during the booking process, nor were we even asked at check-in whether we had a pet. How can guests reasonably be expected to know that a particular unit does not accept pets when the accommodation appears under a pet-friendly search? I find this incredibly misleading, unfair and completely unacceptable. We booked in good faith, relying on the pet friendly search facility, and are now being financially penalised for doing exactly what the listing led us to believe was permitted. A warning to anyone travelling with pets: do not rely on this property’s pet-friendly advertising without obtaining written confirmation that your specific unit accepts animals. We are extremely disappointed with how this has been handled and strongly dispute the decision to withhold our deposit