2/10 糟糕
Fozeeda Naz
与家人及幼儿出行
2025 年 12 月 28 日
不满意：清洁度、服务设施、住宿条件和设施
Firstly the property was falsely advertised as being close to the Medina and minutes walk from all the attractions but it was in the middle of nowhere in a place called El Afak! It was also not a riad but a villa. I had booked something totally different. There were no amenities in this Villa and it had not been cleaned and the pool was there but disguising and looked like no one had attended to the property in years. There were wires sticking out and very unsafe for my 9 year old daughter. The heating and WiFi didn’t work and after days of messaging the manager someone finally came but could not fix the WiFi. When I angrily messaged the manager on the 5th day saying I would complain to Expedia and write a bad review he finally had the WiFi fixed while we were out! But the heating was never fixed and we stayed our whole week freezing! There was no natural light coming into the house as the widows were covered with black blinds and all the windows and doors were unlocked in fact the downstairs door didn’t even close and was open but had a sofa in front of it. So we feared for our safety too. Overall it was a very horrible experience living there. The locals were lovely in Marrakesh. But I was upset every day as I had promised my girls a lovely experience but they were scared and cold every day without WiFi or any amenities. We couldn’t even have a shower or bath the whole time because of the cold and the dirty facilities. This owner should not be on Expedia!! I have photos too
Fozeeda Naz
2025 年 12 月入住 7 晚
