Not what I expected at all
Posted Jan 12, 2017
I just can't believe this is MARRIOTT. I used to stay in resorts in Cancun. I thought all resorts are fancy and comfortable - but not this one! I'd rather stay in Airbnb next time.
Super late check-in time - 4pm, but luckily they got the room ready even when arrived 2 hours earlier. Super early check-out time - 10am. So basically you can only stay 18 hours when you paid for 'one day'.
The location is just ok. You can see this kind of beach all over Maui so nothing very impressive.
Staff - yes very friendly. But we need efficiency more! When you called the doorman for your luggage, you had to wait for 15 minutes but he still left something behind. So another 10 minutes waiting. When we tried use the bath room in the lobby, the cleaning lady broke in and kicked us out "Can you use the other one? I need to clean this one, but that one can be used. It's cleaned." Ok we got our stuff and went to the other one, but there's some toilet paper in the toilet which we couldn't flush down. This is 'cleaned?'
Facilities - Honestly? The dryer was burned in the first 3 seconds after I started it for unknown reason. So they replaced an older one (yes 15 minutes waiting) which tangled my hair in the motor.
Room Cleanliness - The toilet was leaking, not seriously so we didn't ask to fix it (yes don't wanna wait anymore).
Food and drinks - nothing is included in the prepaid fee which is different from the resorts I stayed before. No fancy food place.