Overall the staff were great from everyone at reception, guest services and in all of the bars and restaurants, they were all very friendly and went out of their way to help.
One night we pulled out the sofa bed in our room And it still had the previous guests bed sheets on it and a chunk of hair on the floor, the large mat in the room was also Soaking wet when we arrived.
Unfortunately for us, there was a sea weed issue on the beach, meaning the water wasn’t as clear as usual and it was quite smelly. Other hotels on the same strip didn’t seem to have the same issue, or they got their staff to clean it up at midnight ready for the guests to use a pristine clean beach the next day. The hotel did put off complimentary shuttle buses to a lovely beach about 20 minutes a day, however this was only for 2-3 days during our 7 day stay.
We chose the hotel due to the number of restaurants offered on site due to having dietary restrictions (gluten free) and whilst they could accommodate this, at least one of their restaurants was closed each night we stayed there, minimising our options available, sometimes the only gluten free dessert option was ice cream, which was less than ideal after a couple of nights, however, the plating of the food in the restaurants was great, and the food overall was delicious!
Overall we had a nice stay however we paid a lot for the holiday and don’t feel we got the value we expected associated with the price
