Find hotels near Mercy Trailhead, Cleveland from $64

"Found a roach in the room. "

"Property was okay. Cleanliness was satisfactory. No extra blankets or pillows when requested. Liked that coffee was always available in the lobby area. "

"Decent room, good pool for kids "

"Great place to stay will be back"

"Staff was nice and helpful for the most part. The room was horrible. The bed was extremely uncomfortable and felt like sleeping on the metal rods underneath. There was no wash cloths for the shower to be able to wash off. There was stains and what looked like squished dead bugs on the walls. There was a spider, alive, that had a web house in the bathroom. It looked to have been there for a long time. I paid for two nights but left after the first night with no refund. I would have left that first night if I hadn’t needed help to be able to get my stuff back downstairs. Definitely will never go here again or recommend to anyone. "

"Alot of roaches. Exposed wire on the ac unit. Bed sheets were stained. I got a non smoking room but the sheets have burn holes in them .no microwave to heat food. Enter at your own risk."

"The staff was great. The facility was good and breakfast yeah not so much. It wasn’t bad. It just wasn’t a whole lot of choices. Didn’t even have orange juice out. How can you have breakfast with us orange juice…lol"

"My stay was a 4-night, 5-day visit, and unfortunately, it did not meet expectations. Prior to arrival, I was in communication with someone from the hotel who asked if I needed anything additional. I requested extra towels since there were four of us. However, upon arrival, no extra towels were provided, despite being told they had already been sent. That evening, I noticed the shower heads were visibly dirty and dull. Additionally, the handheld hose meant to help bathe my child was broken, which made things very inconvenient. Since we had already unpacked and were exhausted, we chose not to request a room change. The next morning, housekeeping knocked very loudly and persistently. I explained that everyone was still asleep and asked if she could return later, but she refused, stating she had too much work and could only clean immediately. I then asked if she could at least provide extra towels and take the dirty ones. She said she didn’t have any at the moment but would return with some. She never came back. I even ended up sweeping the room myself after briefly borrowing her broom. The following day, we left early and returned around 11:40 PM to find the room had not been cleaned at all—trash was still there, and again, no extra towels had been provided until I requested them once more. This was our second time staying at this hotel, which made the experience even more disappointing. The mini fridge did not work—we bought ice cream, and it melted instead of staying frozen. "

"Shower area drains into main bathroom area..very dangerous for falling have to stack towels to keep from slipping."