Metschbahn Tours

The room was not what we requested. The staff claimed we asked for two children under 2 so they gave us a room with portable cots. When booking through Expedia I put the kids ages 7, 9 in so there was something off in the reservation process…. They removed the cots and gave us 1 mattress. Far from ideal but best they could do apparently. Rest of stay was good. Breakfast included was very convenient for us.

Very close to the river and all activities around central

The location is excellent—very well situated and convenient. The staff were truly wonderful—friendly, welcoming, and always ready to help, which made our stay pleasant. However, we did notice a few areas where the hotel fell short of expectations, especially given its advertised 4-star rating. • Entertainment: There’s an Xbox in the room, but it isn’t connected to the internet. Reception informed us they couldn’t provide connectivity, so guests would need to bring their own internet if they wish to use it. • Amenities: Basic toiletries like body lotion aren’t provided as standard—you have to request them at the front desk. • Plumbing Issues: Both the bathtub and sink drains were quite slow, causing water to accumulate during showers and while washing up. • Towel Heater: Though present in the room, it wasn’t functional, we were told that towel dryer only works on the wintertime. • Bedding Comfort: The bed sheets (which were actually mattress covers rather than fitted sheets) kept slipping at night, making it uncomfortable to sleep. The AC was not working in our room for 2 days, it build a sheet of ice and started dripping water on the floor. The warm and attentive service from the staff was a highlight. That said, based on our experience, we feel the hotel doesn’t quite meet the standards of a 4-star property. With a few improvements—particularly in maintenance and amenities—it could certainly live up to its rating