Mill Museum Tours

Bel endroit, chambre confortable. Personnel serviable.

We stayed at 9Hotel Chelton Brussels for two nights as a family, paying around £570 including breakfast, and unfortunately the experience was very disappointing. We booked a family room, but were given two connecting rooms instead. At check-in, we were told that the shower in one of the rooms was not working and that we could use the shower in the other room. We understand that maintenance problems can happen, but it was disappointing to be given a room with a known non-functioning shower. There was also a damaged bathroom fixture, and we have photographs of the condition. The following day, after being out for several hours, we returned to find that the rooms had not been cleaned and the towels had not been replaced. Most upsetting was when our daughter fell from the bed onto the floor. Thankfully she was okay, but this was very concerning for us as parents. The breakfast was also very basic and disappointing, especially considering the price we paid and the standard we expected from a 4-star hotel. Overall, we expected much better accommodation, maintenance and housekeeping for the price. Unfortunately, this was not the family stay we expected and we would not choose to stay here again.