“Ordentliches, sympathisches Hotel mit allem Notwendigen; freundlicher, englischsprachiger Empfang; Parkplatz; unspektakuläres, aber reichhaltiges Frühstücksbuffet; Tee und Kaffee jederzeit gratis, kühle Getränke auf Vertrauensbasis”
“Major disappointment – the room did not match the booking, the heating did not work, and there was no hot water
We booked an “Exclusive Double Room” for one night through Expedia, for 2 people, explicitly listed in the description as having “1 Double Bed.” The room description also listed “heating” as one of the amenities. Based on the photos, it was supposed to be one of the stylish rooms with a double bed, a distinctive atmosphere, and vintage furnishings.
In reality, we were given a……
“The facility was brand new and super clean. The staff was very friendly and helpful. The pool area and jacuzzi were immaculate. Dinner at the restaurant was amazing, the food was beautifully presented and tasted amazing. Breakfast had a large variety of great tasting food. The facility was off the beaten path, but worth the drive.”
“Si vous n'avez pas le choix comme nous, une nuit suffit largement. L'hôtel n'est vraiment pas un 4 étoiles mais plutôt un 2 ou 3 étoiles.
Le réceptionniste nous a fait croire que la piscine était payante pour 10€ par personne et notre fils voulait tellement y aller que nous avons cédé et payé 20€ pour lui et mon mari. J'ai trouvé ça bizarre donc le lendemain au moment de payer j'ai demandé des explications à sa collègue qui m'a certifié que ce n'était pas payant. Elle n'a pas retrouvé les deux……
“I paid for room with Air conditioning.
But the room ready for me don't have AC.!!!!
After arguing I get room with AC.
Hotel is nice but this was disappointing experience.”
“Listed as a “Luxury Hotel” - this is not a Luxury hotel. More a camping resort & SPA with rooms.
There are often maintenance issues in a hotel, what matters is how they are handled. I expected the below to be resolved in hours, but it took three days:
• Batteries in A/C (not actually air conditioning) remote - after asking 3 times was given the batteries out of the unit in reception.
• No shower gel in shower - asked 3 times.
Design issues:
• Shower - no shelving, everything has to go on……
