Ratings based on 43 Verified Reviews

3.8 out of 5
75% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Satisfactory visit

Posted Feb 12, 2018 on Hotels
Reception staff very unfriendly and no people skills. Carpets in the room was filthy. Baby cot was dirty, I made them clean it with soap and water. They had a dirty torn sponge as a mattress. Grounds where very neat and tidy and gardens beautiful. Breakfast on Sat was good. Food and waiters helpful. Sunday food was terrible. Lacked flavor and taste. We where required to pay for our cappuccino as it was not part of the breakfast buffet yet on Saturday we got it with breakfast. We did speak to the manager and he did not have much to say. All cups where even smelling eggy as well as plates.this was my put off not to return to the establishment.
Comment from Hotel Management
Apr 3, 2018 by SOA, Hotel Management
Thank you for your review. We're sorry to hear that you did not have a pleasant experience on Sunday. Speciality coffees are not included in our breakfast rate and are therefore charged separately.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 2, 2018 on Hotels
I thought it was good value for money! The atmosphere was stunning and romantic as well as the food were very good! I visited the lodge more than 10 years ago and just loved how management had changed the hotel! A good place to spend Valentine’s Day!
Comment from Hotel Management
Apr 3, 2018 by SOA, Hotel Management
Thank you Amelia for your 5 star review.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 14, 2018 on Hotels
5 out of 5
by A verified traveler

Posted Jan 3, 2018 on Hotels
the stay was amazing and the welcome and service we got was excellent
Comment from Hotel Management
Jan 9, 2018 by SOA Guest Relations, Hotel Management
Thank you very much for your 5 star review. We're delighted that you had a memorable experience
4 out of 5
by Louina

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017
Than you for your 4 star rating. We value your feedback.
5 out of 5
by Ralf

Name is fitting.

Posted Jun 5, 2017 on Hotels
Beautiful location - the name is fitting.
Comment from Hotel Management
Oct 26, 2017
Thank you for your 5 star review. We're delighted you had a memorable stay.
5 out of 5
by A verified traveler

Out of this world experience

Posted May 26, 2017 on Hotels
Amazing
Comment from Hotel Management
Oct 26, 2017
Thank you for your 5 star review. We're delighted you had a memorable stay.
5 out of 5
by ME

Posted May 2, 2017 on Hotels
Relaxing break-away. Excellent food and service. Value for money
Comment from Hotel Management
Oct 26, 2017
Thank you for your 5 star review. We're delighted you had a memorable stay.
3 out of 5
by Pieter

This traveler left a rating score only Posted Mar 3, 2017 on Hotels
2 out of 5
by Nelisiwe

Posted Dec 28, 2016 on Hotels
Check-in was quite awkward because the guy at reception initially checked us in at room 14 and after being called by a lady at the back office, he then changed us to room 43. Concerned about this sudden change which was not even explained, I asked the guy what the change was all about. He said his manager instructed him to change us to room 43. And that to him room 43 was the better room. Room 43 looked like it had not been used in a very long time, this was evidenced by the dust and mosquitoes in the bathroom shower cover. The carpet was quite dirty. There was no telephone to call in room service. There was no fridge and no microwave although the design in the room suggests that there should. It left us wondering if we were no moved to 43 because of all these things were missing there and wanted to reserve 14 for other people. Breakfast was good but all other food purchased from the menu was far from impressive. A mexican pizza for example that I ordered was with no jalapeno and this was not even explained by the waitor. The carbonara pasta was also quite bad I must say. the setting of the hotel is in quite tranquil surroundings however we were woken up in the morning by garden services staff as I believe room 43 is right next to the toolsroom. From about 7am, they were walking right infront of our room and chatting to one another.