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Overview of Serena Beach Resort and Spa

Photo gallery

Outdoor pool
Outdoor pool
Outdoor pool
View from Room
Premium bedding, down comforters, free minibar items, in-room safe

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBamburi Beach14 min walk
    Popular LocationMtwapa Mall15 min drive
    Popular LocationNguuni Nature Sanctuary15 min drive
    AirportMombasa (MBA-Moi Intl.)52 min drive
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  • Standard Room

    Room amenities

    • 240 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsStandard Room
  • Executive Suite, Terrace

    Room amenities

    • 237 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, Terrace
  • Family Room

    Room amenities

    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room
  • Deluxe Room, Garden View

    Room amenities

    • 240 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room, Garden View

About this area

Mombasa

Located in Mombasa, Serena Beach Resort and Spa is on a private beach. The area's natural beauty can be seen at Bamburi Beach and Nyali Beach. Wild Waters and Mamba Village are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Mombasa travel guide
Popular Location

What's nearby

  • Bamburi Beach - 14 min walk
  • Mtwapa Mall - 15 min drive
  • Nguuni Nature Sanctuary - 15 min drive
  • Leisure Golf Club - 15 min drive
  • Haller Park - 16 min drive

Getting around

  • AirportMombasa (MBA-Moi Intl.) - 52 min drive

Restaurants

  • Fountain — 1 min walk
  • Jahazi Seafood Grill — 1 min walk
  • Safari Inn Bar and Restaurant — 4 min walk
  • Sea Haven — 18 min walk
  • Il Covo Bamburi — 5 min drive

About this property

Serena Beach Resort and Spa

Hotel with private beach, full-service spa
Catch some rays on Serena Beach Resort and Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 164 individually decorated rooms feature WiFi and 24-hour room service. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches like minibars (stocked with some free items) and bathrobes.
Serena Beach Resort and Spa offers 164 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 21-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Mombasa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (KES 1246.75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 3 restaurants and 1 coffee shop/café
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor tennis courts
  • Aerobics classes
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Health club
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Swahili

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (20000 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - 6:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: KES 1246.75 per 24-hour period (rates may vary)
  • Airport shuttle fee: KES 3100 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 5 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Can I cancel my reservation for free at Serena Beach Resort and Spa and receive a full refund?
Yes, Serena Beach Resort and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Serena Beach Resort and Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Serena Beach Resort and Spa?
As of Nov 30, 2020, prices found for a 1-night stay for 2 adults at Serena Beach Resort and Spa on Dec 15, 2020 start from $269, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Serena Beach Resort and Spa have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Serena Beach Resort and Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Serena Beach Resort and Spa?
Self parking is free at this property.
What time is check-in at Serena Beach Resort and Spa?
Check-in is from 2:00 PM - 6:00 PM.
What time is check-out at Serena Beach Resort and Spa?
Check-out is at 10 AM.
Does Serena Beach Resort and Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 3100 per vehicle, one-way, applies.
Where is Serena Beach Resort and Spa located?
Nestled on the beach, this Mombasa hotel is 0.7 mi (1.2 km) from Bamburi Beach and 3.1 mi (5 km) from Mtwapa Mall. Nyali Beach and Leisure Golf Club are also within 6 mi (10 km).
4.5
Wonderful
5 - Excellent
78
4 - Good
33
3 - Okay
3
2 - Poor
3
1 - Terrible
2

4.5/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week camping trip throughout Eastern Africa. The property itself is absolutely beautiful with plenty of options for food, activities and relaxation. The room was lovely and large with a comfortable bed, separate shower and bath and breezy balcony. The snorkeling both mornings was fantastic and easy to arrange (big thanks to Said on the boat!). Breakfast and dinner (included with half-board) were delicious and provided a nice variety. Pool was lovely and the swim-up bar was an added bonus. I really enjoyed Samuel at the Butterfly Pavilion who showed me the full life cycle of many species of butterflies the Serena takes an active role in conserving. Perhaps the most important part of my stay was the staff. Everyone had a smile and went above and beyond to make sure that I was comfortable, happy and enjoying myself. My waiter both nights, Victor, was very attentive and nice to talk to. Everline at the front desk was so helpful in getting me a late check out due to my late-night flight to Nairobi. As a solo female traveler, safety and amenities are priority for me. Serena was beyond comfortable and a relaxing haven in Mombasa.
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and positive staff. Quiet hotel (it was less than 50% full). Superb food (good choices too). Very anxious to please and grateful that we chose to visit. We have visited many hotels worldwide over the past 20 years and this was one of the best for a relaxing holiday
Stayed 9 nights in Jan 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room
Stayed 3 nights in Nov 2019

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them. I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for. Great place with a great staff.
Stayed 3 nights in Nov 2019

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