Montaña Redonda Tours

We had an amazing time at Ocean El Faro! It was such a lovely family getaway, and we came home with wonderful memories. We enjoyed trying the different restaurants, and the steaks at the steakhouse were definitely our favourite! A special thank you to our butler, Hector, for taking care of us throughout our stay. He was a huge help with booking our restaurant reservations and was always there whenever we needed assistance. We did encounter a few problems with our room, but we truly appreciated his willingness to help whenever we brought up a concern. Overall, we thoroughly enjoyed our stay, and we will definitely come back! Thank you, Hector and the Ocean El Faro team, for making our family vacation a memorable one.

The AC did not get very cold. There were also very few places that had AC to find relief from the heat. The Buffet is all outside and it was sweltering. Even with the fan on, we were sweating at night with the blankets. The pool was disgusting, floating plastic cups, lots of dead bugs, and random trash. The food wasn't 5 star level at all. The room service was inedible. The paella was really good and some of the restaurants had some good options. I found myself not eating many things, because they tasted gross. As an example, they used ketchup for the shrimp cocktail dipping sauce. The staff was not very helpful and any questions (activities, reservations, etc.). I tried attending many different listed activities (cocktail workshop, etc.) and no staff member knew what I was asking about. The entertainment was really good and the drinks were good! This place is a 3 star. Not a 5 star, luxury resort like they advertise. I would not stay here again or recommend this resort. I would look elsewhere.