Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jeronimo,We will pass on your fantastic feedback to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Jeronimo.Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Adloi,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.We are sorry to learn that you were not fully satisfied with these restaurants. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Sergio,Thank you for taking the time to provide us your ratings on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Lillian,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Michael,Thank you for choosing us and for sharing your review.It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We hope you will decide to give us the opportunity to welcome you soon again.With best regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kyrey,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Love you back, Kyrey,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Ticarra Monet,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. It is very disappointing to read your comment regarding your daughters stomach discomfort and we truly hope that you are feeling better by now.On the other hand, please accept our apologies for any inconvenience and we will follow this up with our team. We hope to welcome you back soon. Kind regards, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Elena Paola,Thank you so much for taking the time to review your stay .We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Fariann,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us.We are looking forward to hosting you again soon.Greetings,Hotel Riu Ocho RiosOnline Reputation Manager

Dear DONTE,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Beverley,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sarah,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Allona,thank you for your review. It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Annette,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Rishawn Jason,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear eric,Thank you very much for choosing us and for sharing your review about your last stay.We are sorry to hear about your disappointment during your visit.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Margaret Adelheid,Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Theodore Paul,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Shada,Thank you for taking the time to give us your valued feedback.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jacob,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Karen,Thank you so much for taking the time to write a review.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Nicolas,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Deborah,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear nancy,Thank you so much for your review!It was a pleasure to have you with us. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Glen,We are happy to know that you had a pleasant experience in our hotel and we appreciate the kindness of your comments.We look forward to welcoming you again soon.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear andy battle,Thank you for your great review and for spending time with us at the Hotel Riu Ocho Rios.Humidity is something very typical of a tropical climate, however our internal system is created to mitigate this. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy a more pleasant holiday.It would be great to welcome you soon again! Hotel Riu Ocho RiosOnline Reputation Manager

Dear Briana S.,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sakinah,Thank you for choosing RIU and for sharing your concerns with us!We would have liked to have been informed about your inconveniences during your stay so our team members could have helped you to enjoy a more pleasant holiday.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jermaine,We appreciate you took the time to leave your impressions regarding your recent stay with us.All our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager